Refunding a Pre-Order

Discus and support Refunding a Pre-Order in XBoX Sales and Promo to solve the problem; So, i have pre ordered anthem on my xbox one and would like to cancel it. I know how to cancel the pre order, but i purchased the game using a pre paid... Discussion in 'XBoX Sales and Promo' started by KyleCarmine7135, Feb 14, 2019.

  1. Refunding a Pre-Order


    So, i have pre ordered anthem on my xbox one and would like to cancel it. I know how to cancel the pre order, but i purchased the game using a pre paid voucher code as well as some of my own money from my bank. If i cancel the pre order, will i get the pre
    paid code refunded to my bank or will the money be re added to my account to be re-used on another game?

    Thanks for any help

    :)
     
    KyleCarmine7135, Feb 14, 2019
    #1
  2. Smwutches Win User

    Random Money on my Xbox Account?

    Just to add, there have been some reports of Spyro pre-ordered being refunded. So if you had pre-ordered with your Microsoft account balance, that could be the refund. You would just need to pre-order it again.
  3. thelion71 Win User

    Anyone preordered from Blockbuster UK?

    Blockbusters has said that they will refund all pre-orders!
  4. Smwutches Win User

    Pre order refunds

    Reference numbers are only used by phone and chat support, so nobody here would be able to access that information. Forum support is also not able to issue refunds. So you will have to work with support either by phone or chat.
  5. ThePouchBear Win User

    Refunding a Pre-Order

    In my experience, they have refunded the method of payment. If you got a pre-paid code from Microsoft, the amount should be credited to your account.
  6. XBF Leslie D Win User

    Refunding a Pre-Order

    Hi Kyle,

    Thanks for reaching out to the forums today. When you redeem a gift card or code, that amount gets added to your Microsoft account balance.
    If so, then the Microsoft account credit would be put back on your Microsoft account. I would like to clarify by prepaid voucher code, do you mean you redeemed a Microsoft account credit prepaid code to your account?
    If so, then the Microsoft account credit would be put back on your Microsoft account.

    For more information check out our article
    'Learn about gift cards and codes'
Thema:

Refunding a Pre-Order

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