refunding gifted games

Discus and support refunding gifted games in XBoX on Consoles to solve the problem; I bought a game for a friend after playing and testing out that game he didnt want it and refused to play it i got it recently 3 days ago and i want to... Discussion in 'XBoX on Consoles' started by Killswitch21195, Feb 16, 2020.

  1. refunding gifted games


    I bought a game for a friend after playing and testing out that game he didnt want it and refused to play it i got it recently 3 days ago and i want to get a refund but its not on the refund list and the virtual support takes me to the form and its still
    not on the list and there is no live support for refunds. please help if youve had this issue before

    :)
     
    Killswitch21195, Feb 16, 2020
    #1
  2. Mistress Sara Win User

    refunding gifted games

  3. WPAK Win User

    He comprado un juego para descargar, pero creo que lo he comprado para descargar en mi dispositivo y no como regalo, que era la intención, no sé como cambiar el juego para que sea un regalo

    Web translation:

    I bought a game to download, but I think I bought it to download on my device and not as a gift, which was the intention, I do not know how to change the game to be a gift

    Response:

    Hi there,

    in such case it's best to do a refund for the purchased game for yourself, via these steps

    to request a refund please go to this link where you can submit a item for a refund.

    https://support.xbox.com/billing/xbox-subscriptions/digital-goods-subscriptions-refund
    If that link doesn't exist then the Refund form isn't available for your region (yet) and you will have to contact official Xbox Support, they are the only ones that
    can determine if a refund is possible or not. To contact Xbox Support use the Phone or Support Chat options at
    http://support.xbox.com/contact-us

    When the refund succeeded, you can try to purchase the content again as a gift. See this link for information on gifting:

    https://support.xbox.com/games/purchasing/help-for-issues-when-gifting-digital-xbox-game


    Side note: Keep in mind that you can only gift something to a person that is in your same region

    Let us know the results
  4. NeoDan123 Win User

    Wrong region code

    If your friend bought the game as a gift through the Xbox Store he can request a refund.

    Seeing as the gifting of games etc is region locked you wont be able to play the game that was gifted if you are in a different region as the purchaser/gifter.
  5. XBF Brad A Win User

    Change email adress associated with a gift card

    Hello Sapin,

    Thanks for coming to the forums with your question. If you did get a 25 digit digital code, you can just gift him the code for the game. If the game was automatically redeemed on your account you will not be able to gift to him now. You would need to request
    a refund then gift it the proper way. Keep in mind if he is in a different region he will not be able to use the game.

    1. request a refund
    2. gifting games or currency
    Hope this helps.

    Thanks,

    Brad
  6. iAmPimmiCue Win User

    Refunding a gifted game.

    Before I try calling, I've just got done with Support and was given a refund form. If that doesn't work I'll see if calling would help, though I doubt it would be any different.
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