Refunds on Fifa Points

Discus and support Refunds on Fifa Points in XBoX Games and Apps to solve the problem; Has anyone has success in requesting a refund for Fifa points? Don’t really want to go into details here but a vunerable adult family member purchased... Discussion in 'XBoX Games and Apps' started by SamSmith69, Mar 31, 2020.

  1. SamSmith69
    SamSmith69 Guest

    Refunds on Fifa Points


    Has anyone has success in requesting a refund for Fifa points? Don’t really want to go into details here but a vunerable adult family member purchased over £1400 worth in three days.

    I have asked if Mircosoft would help and I am waiting for their response.

    No need to post on ways to prevent this in future. Just interested if anyone has had any success?

    Thank you in advance.

    :)
     
    SamSmith69, Mar 31, 2020
    #1
  2. AridLizard Win User

    Refunds on Fifa Points

    go to https://beta.support.xbox.com/contact-us and click the Contact Us button.

    in the pop up select Subscriptions and Billing in the top option and I Don't Recognise a Charge in the bottom option.

    click Next then scroll to the bottom of the options and Request a Call to get a phone call from Xbox Support.

    if that doesn't work you could also try your Credit/Debit card provider and say that the purchase was unauthorised
  3. SamSmith69 Win User

    Refunds on Fifa Points

    Ive just had a response and they only refunded £71.99 and refused all the others. There was no explanation on why they took this course of action.

    This has caused massive problems and I don’t mean just financial and I have no way of contacting them back.

    I have emailled them back but im not convinced they see the replies.

    Pease help.
  4. XBF Brad A Win User

    Refunds on Fifa Points

    Hi Sam,



    I'm sorry to hear about the issue with the purchases.Here is some additional information regarding the refund process.

    In regards to requesting a refund you will need to do so online. Click here to learn
    How
    to complete the refund request form
    .

    After you submit the request, you’ll receive confirmation and follow-up emails that will include instructions on how to keep track of your request.


    If you are needing further assistance with the purchase I would suggest to contact Live Support.


    When you go to Contact Us,follow these steps to request a call:

    • Step 1 ----click on Contact us
    • Step 2 ----under what you having trouble with select Subscriptions & billing
    • Step 3-----under what is the issue I can't redeem a code then hit next

      Step 4 ----scroll down to select request a call



    Please be sure to try the website request refund first, as agents will direct you there anyway. Also you are able to reply to the emails that you will receive from doing the online request directly.



    Hope this helps.



    Thanks,

    Brad
  5. DominumStige Win User

    Refunds on Fifa Points

    Hi!

    You can try to check your
    order history
    , then select the product purchased and check if it's possible to get a refund. However, try to contact the

    support
    .
  6. SamSmith69 Win User

    Refunds on Fifa Points

    Thx. How can I speak to them direct?
Thema:

Refunds on Fifa Points

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