Reimbursement

Discus and support Reimbursement in XBoX Games and Apps to solve the problem; So will i be getting reimbursed for not being able to play the games i paid for today. Like at least a free day of Xbox live gold and game pass?. This... Discussion in 'XBoX Games and Apps' started by IxAMxGR00T96, Aug 9, 2019.

  1. IxAMxGR00T96
    IxAMxGR00T96 Guest

    Reimbursement


    So will i be getting reimbursed for not being able to play the games i paid for today. Like at least a free day of Xbox live gold and game pass?. This isnt ok. U cant charge people for a service and not fix the problem your company created. All i know
    is that its not my fault the server is down but i am paying for it to be functional. I can understand 1 or 2 hours of down time. But 5 hours? Come on now. Thats unreasonable. You cant expect your customers to be content with this

    :)
     
    IxAMxGR00T96, Aug 9, 2019
    #1
  2. onyxishere Win User

    Reimbursement

    If you purchased Destiny for the 360 you can download it for free on the Xbox One.

    However, you can check commerce.microsoft.com to see what was purchased on your account. Any billing questions must go through phone support though as only they can deal with those issues.

    1-800-469-9269 in North America or click the link to arrange a call back.

    support.xbox.com/contact-us
  3. Daft Badger Win User

    Reimbursement

    Calling out gamertags is not allowed on the forums.

    Doesn't matter how many complaints are filed against you,all complaints are thoroughly investigated before any action is taken.You only get banned if you have done something wrong.

    Support are nothing to do with xbox live enforcement so they won't be able to help.
  4. Daft Badger Win User

    Reimbursement

    You don't get banned for nothing.To find out why you were banned you need to post here

    forums.xbox.com/.../41.aspx


    Once an account is perma banned your forfeit any live,downloaded items etc. as it tells you in the Code of Conduct so no,you will not be reimbursed for your one year sub.
  5. Ishan8123 Win User

    Reimburses

    Since this is a billing and refund related issue, you will need to contact Xbox Support directly here-
    http://support.xbox.com/contact-us .

    Don't forget to explain your situation and they might be able to help you:)
  6. Saeleth Win User

    Reimburse

    I believe all digital sales are finally (typically) but in rare cases I suppose they might make an exception although if the purchase was made 3 months ago it may be a tough sell. Please contact customer service for further assistance, they would be happy
    to help!
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