Remonte issues and sending costs

Discus and support Remonte issues and sending costs in XBoX on Consoles to solve the problem; Hello, After having exchanged several times with the phone support, I'm sent here. What a kind way from MS to treat costumers (+ I'm french and this is... Discussion in 'XBoX on Consoles' started by Kopeshan, May 10, 2014.

  1. Kopeshan
    Kopeshan Guest

    Remonte issues and sending costs


    Hello, After having exchanged several times with the phone support, I'm sent here. What a kind way from MS to treat costumers (+ I'm french and this is english only). I resume : 3 times problem with left stick or the remote. At this time, MS seems to deny
    the issue and let the costumer pay sending cost (apparently this is different now). Anyway, I'm 45€ off m'y pocket and had to pay for a 2nd remote (if don't want to wait about a month without playing). For all these inconveniences and expense, MS offer me
    1 month of live, how kind is it ! I protest : 2 monthes but that's all they can do. That doesn't even cover the expense ! I protest more and here I'm sent ! I can't believe to be treated like this as this is MS fault selling faulty products and not assuming.
    So shameless and disrespectful !!!

    :)
     
    Kopeshan, May 10, 2014
    #1
  2. RomuForza
    RomuForza Guest
    plus de son sur le jeu Tomb Raider après retour sur menu Xbox One

    Ok je vais tester et je vous donnerai des nouvelles sinon je vais remonter le problème chez l'éditeur.
     
    RomuForza, May 10, 2014
    #2
  3. Lobby invisible MW3

    Cool c gères !!!

    J'avouerais que j'en ai une quinzaine de GT mais bon comme ceux l remonte plus de deux semaines.....

    Maintenant je les notes ici directement !
     
    ExoTiiCz Meduse, May 10, 2014
    #3
  4. Daft Badger Win User

    Sending it for repair - is there a cost?

    Never had to pay a penny for all the consoles I've sent in over the years as long as they are under warranty,& that includes shipping.
  5. RobertBuckalew Win User

    Sending it for repair - is there a cost?

    This is from the warranty page

    4. Microsoft’s Responsibility

    (a) After You return Your Xbox One or Accessory to Microsoft
    (at your cost, unless Microsoft is required by law to pay such costs), Microsoft will inspect it.

    support.xbox.com/.../console-kinect-warranty

    maybe it depends on where you live ...
  6. RobertBuckalew Win User

    Sending it for repair - is there a cost?

    Yes , which I think is terrible ,but , you pay to ship it to them , they pay to ship it back...

    whats wrong with yours , if I may ask ?
  7. RomuForza Win User

    plus de son sur le jeu Tomb Raider après retour sur menu Xbox One

    Ok je vais tester et je vous donnerai des nouvelles sinon je vais remonter le problème chez l'éditeur.
  8. ngocphi Win User

    Downloading games from console bundles

    They dont send disks out regardless there is the disk replacement program but thats with only systems with disks and you send the original and pay for the replacement

    Internet connection is always your issue and your responsibility. For the cost of service not ms
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Remonte issues and sending costs

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