Rented movie issue

Discus and support Rented movie issue in XBoX Games and Apps to solve the problem; I just rented a movie on my Xbox 360 and it won't turn off the closed captions. I've gone to the movie settings by hitting A, and there are Audio &... Discussion in 'XBoX Games and Apps' started by Beau Bosse, Oct 13, 2019.

  1. Beau Bosse
    Beau Bosse Guest

    Rented movie issue


    I just rented a movie on my Xbox 360 and it won't turn off the closed captions. I've gone to the movie settings by hitting A, and there are Audio & Subtitle options, which show an option for 'None' but when I select it, nothing happens and the movie continues
    to play with closed captions. In fact, none of the options in that menu work (e.g. French Subtitles).

    I can't seem to find a real person to try to talk to at Xbox / Microsoft, and the automated system can't even comprehend what I'm trying to say.

    Please, somebody help, I just want to watch Spiderman.

    :)
     
    Beau Bosse, Oct 13, 2019
    #1
  2. M3tal Daz3 Win User

    Rented movie issue

  3. Allebas Win User

    Movie rental 0xc33607e3

    Hi again Archer Dell,

    This what I found on this issue fromhttps://support.xbox.com/en-US/xbox-360/apps/buying-and-renting-videos-on-xbox-360

    If your using Xbox movie app:

    Note Unlike a movie that you buy, you must view a movie that you rent on the device you rented it for (for example, the Xbox 360 console, a computer, or a Windows Phone)

    However I know Microsoft allowes you watch rented movies via a app called Movie Anywhere. If you purchase a movie on your account and if was produce by a movie studio they team up with>>>you can watch your rented movies there. I used this app in the past
    and I had no problem watching my rented movies on there. Here more about ithttps://news.xbox.com/en-us/2018/08/06/microsoft-movies-tv-now-supports-movies-anywhere/.
  4. Mister Cerb Win User

    Renting or buying moves with paypal

    Hey there Zapp!

    There was a service outage yesterday for many items on the marketplace. It's possible this was due to that outage.

    Are you still having issues buying or renting movies? If so, can you tell us specifically what movies you're having issues renting/buying?

    Let us know and we'll work with you from there! ^_^
  5. Alan Whitehouse Win User

    buying and renting a movie at xbox video

    I am having the same issue but slightly different. For the past 2 months we have been renting James Bond movies every week. As of yesterday, the rental option for all of them has disappeared. I can buy but not rent, this is also true for movies that I
    rented prior -- no rental option. Wondering what has happened.
  6. Alan Whitehouse Win User

    Purchases of this content is currently not allowed for child or teen accounts

    Little more information. The children in question are 10 and 9. The last movie we tried renting under their account was the Lego Movie. Just telling this incase age or movie type is part of the issue.
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Rented movie issue

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