Rented Movie will not play

Discus and support Rented Movie will not play in XBoX Games and Apps to solve the problem; Rented Captain America Winter Soldier and it will not play, on the Xbox or on the computer. Every other movie rental plays.... Discussion in 'XBoX Games and Apps' started by Phil_008, Jun 24, 2019.

  1. Phil_008
    Phil_008 Guest

    Rented Movie will not play


    Rented Captain America Winter Soldier and it will not play, on the Xbox or on the computer. Every other movie rental plays.

    :)
     
    Phil_008, Jun 24, 2019
    #1
  2. TalosNord Win User

    Rented movie will not play

    BTW this is the first time I use this service, and probably the last.
  3. RumBL306 Win User

    Rented movie will not play

    Console only. Search for 'the thing', clicked on it and clicked rent, changed to sd and stream, clicked play, then the playback error came up.
  4. RumBL306 Win User

    Rented movie will not play

    Refreshed ph and still didn't play.
  5. Allebas Win User

    Rented Movie will not play

    Hi Phil_008,

    Sorry your movies wont play. First are their any error messages coming up and are you signed into the account you purchase the movie on? If so, you gonna need to contact Xbox support for a possible refund since you tried on your console and PC. You can
    request a call back or speak a live agent via chat https://support.xbox.com/en-US/contact-us.

    Another option is requesting a refund https://support.xbox.com/en-US/billing/xbox-subscriptions/digital-goods-subscriptions-refund since
    your movie wont play but I highly recommend speaking to an agent first.
  6. JohnsonPTD Win User

    Rented movie will not play

    I'm having this issue with a show where I purchased the season. I try to play and it nor even the preview and I get the error message 807b01f8. I've tried everything suggested and when I do refresh purchase history I have to buy the individual episode.
    Seems like it can't find the file and then when it can it doesn't recognize the license.
Thema:

Rented Movie will not play

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