Repair delivery

Discus and support Repair delivery in XBoX on Consoles to solve the problem; Hello I have a question. So I’m sending in a controller to be repaired and it should make it there by the 27th of this month and I’m wondering if the 2... Discussion in 'XBoX on Consoles' started by Jeff7634, Apr 26, 2022.

  1. Jeff7634
    Jeff7634 Guest

    Repair delivery


    Hello I have a question. So I’m sending in a controller to be repaired and it should make it there by the 27th of this month and I’m wondering if the 2 day delivery time is included in the 11-14 business days or it’s an additional time I have to wait. I would like to know because this could mean I either get it back on the 13-17 or the 9-13 of may

    :)
     
    Jeff7634, Apr 26, 2022
    #1
  2. RainingRoses Win User

    Repair delivery

    Hi,

    It’s actually 14 to 21 business days for an official repair or replacement from Microsoft, and this does include shipping time. The exact wait time depends on a various number of factors though such as your country/region, the specific model, etc.

    As confirmed in this support guide:

    Getting your Xbox device serviced | Xbox Support

    > Track your service order status

    After your console or sensor has been received at our service centre, the average time of service is 14 to 21 days, including shipping time.

    Also here:

    Help with your existing Xbox console or accessory service order | Xbox Support

    > Track the shipment from your location to the service centre

    Use the proof of shipment or tracking number that you received at the time of shipping to check the shipment status at the carrier’s website. You can also contact the carrier for more info. Once we receive your product at our service centre, we’ll notify you by email.

    > Track the shipment from the service centre to you

    When we ship your serviced product from our service centre, you’ll get an email that includes a tracking number. Use that tracking number to check the shipping status at the carrier’s website or contact the carrier for info.

    Note It can take up to three days for the shipping status to update on the carrier’s website.

    Hope this helps.
  3. JosefLBohorquez Win User

    Repair delivery

    Hi and thanks for reaching Xbox gamer's community. My name is Josef.

    Thanks for reaching out! I'm an Independent Advisor and a Microsoft user like you.

    I'll be happy to assist you out today.

    Jeff, 2 day delivery time starts counting as soon as you get an email from Microsoft telling you they send the controller back to you.

    Remember that all these dates are estimated time. Can take less or more than expected
  4. hazyearth Win User

    Xbox Repairs Centre Delivery

    Most likely D.H.L Airways if it's shipping out of Germany.
  5. onyxishere Win User

    Xbox Repairs Centre Delivery

    Weird that you didn't get a tracking number. I just had to send some hardware in and got a tracking number via email. Check your spam folders and if you can't find anything give them a call again and find out how they are shipped and get a number.
  6. Smwutches Win User

    Delivery issue. - Repair and replacement

    You would either want to contact the delivery company to see if you can find out why the delivery has been unsuccessful, or you'll need to contact support for further assistance. http://support.xbox.com/contact-us
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Repair delivery

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