Repair Order Missing for Bricked Xbox Series X - launch week lemon

Discus and support Repair Order Missing for Bricked Xbox Series X - launch week lemon in XBoX on Consoles to solve the problem; I got a launch day Xbox Series X and enjoyed it for three days. Sadly it simply won't turn on starting Friday of launch week. I went through the online... Discussion in 'XBoX on Consoles' started by Tora247, Nov 15, 2020.

  1. Tora247
    Tora247 Guest

    Repair Order Missing for Bricked Xbox Series X - launch week lemon


    I got a launch day Xbox Series X and enjoyed it for three days. Sadly it simply won't turn on starting Friday of launch week. I went through the online repair request and paid for expedited repair. (I'd simply return it if this weren't the launch window
    with such constrained supply.) For some reason I've received no email with a shipping label nor even an email confirming the repair order exists. The hardware site simply states "Check back later for details on your
    recent service order."

    What's the expected turn around from placing, and paying for, an expedited repair order until we get the email including the details and prepaid shipping label? It's pretty terrible customer experience to pay for something and receive no confirmation whatsoever
    - feedback and email with label should show up almost immediately, not an unknown time later. Beyond that, nobody should be paying anything for replacement of a launch week lemon - this should be prioritized since anyone with a launch box is by definition
    one of your larger fans and better customers.

    I've also been able to query the automated online help and it at least gave me a repair order #, unlike the actual hardware page for my Xbox. However, the system has not actual details on it.

    :)
     
    Tora247, Nov 15, 2020
    #1
  2. Frank Moses Win User

    I really need a xbox one x owners answer.

    Mine laid like a brick after one week of owning it. Talked to Microsoft,and sent it in. Works perfectly now. I was ready to throw the thing out the window until I called them. There's always a lemon in every bunch. Somehow that's my luck too. If it's still
    under warranty, maybe call them and get the repair process going again. It's a pain, but now I use my Xbox x every day, so in my mind it's worth it.
  3. Eden0032 Win User

    Xbox One and power brick has started to turn off randomly (no flashing light on brick)

    Hi there. It sounds like a faulty power brick. You would be best off requesting a repair/replacement at the Device Support webpage: https://devicesupport.microsoft.com/

    You will need to register your Xbox One console in order to order the repair/replacement which should be with you a week after they receive the faulty device.

    I hope that helps.

    -
  4. Smwutches Win User

    Xbox 1 Games on Xbox Series X

    When you pre-order, check to see if the games you want have Smart Delivery. That means you can pre-order the Xbox One version, but you'll get the Series X version for free when it launches. If that's the case, then go ahead and pre-order the One version.

    Otherwise, the One games should still be improved when played on the Series X (https://news.xbox.com/en-us/2020/05/28/xbox-series-x-next-generation-backward-compatibility/)
    so it's just a matter of which version you want.
  5. ngocphi Win User

    Xbox series x launch order

    Probably waiting tosee if they have stock

    Remember people have ordered last night and not expected til dec 23rd

    This is expected as there is a worldwide shortage
  6. NaZoooom Win User

    Who is looking forward to Xbox Series X.

    I am going to try my luck on launch day and see if i can pick up a Series X locally from one of the brick & mortar stores in my area. Will leave the house early, just wish I pre-ordered now :-( worse case scenario, I will just wait until more stock is released
    even if its in the new year.
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Repair Order Missing for Bricked Xbox Series X - launch week lemon

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