Repair problem, label sending fail, can't join support

Discus and support Repair problem, label sending fail, can't join support in XBoX on Consoles to solve the problem; [Quote] Hello every one! I've got a problem. :) I bought a xbox controller but the "A" key isn't working well. So i start a procedure of repair.... Discussion in 'XBoX on Consoles' started by LadyFalwin, Oct 19, 2019.

  1. LadyFalwin
    LadyFalwin Guest

    Repair problem, label sending fail, can't join support


     
    LadyFalwin, Oct 19, 2019
    #1
  2. G v zauBerBerg Win User

    Repair problem, label sending fail, can't join support

    Hi LadyFalwin,

    you can also try to request request for a call back vi web. Follow these simple steps to reach out for a call back via xbox.com:

    1. Log into Xbox.com
    2. Scroll all the way to the bottom of the page and select Support.
    3. Scroll down and select Contact us.
    4. Select Xbox One.
    5. Select See other options.
    6. Select Set up my Xbox One console.
    7. Select Show contact options.
    8. Select Request a call from Support.

    Hope this helps and please keep us informed
  3. LadyFalwin Win User

    Repair problem, label sending fail, can't join support

    Hello, i tried, but the option is unavailable for me.

    When I click :

    "Xbox Support is currently unavailable for customer contact. You’ll still find info on this site for lots of issues, including:


    (And in France i have not "Message with an xbox gamer" but it can't help me right now.)

    For "Warranty, Service and repair", I have juste zero options.

    So, i want to phone support, i want to be phoned by support, but it seems that it doesn't want to work... -_-
  4. XBF Felixx P Win User

    Repair problem, label sending fail, can't join support

    Hello LadyFalwin!

    I would suggest setting up a call back from an Xbox Live support agent by following the steps below. The agent would be able to get the repair / exchange order for your controller all set up for you and explain to you what to expect.

    As provided above the best way to reach Live Support would be here:
    https://support.xbox.com/contact-us#0

    Step 1 ----Select Xbox One

    Step 2 ----Select See other options

    Step 3 ----Select topic (Ex. System Update)

    Step 4 ----Select "Show contact options"

    Step 5 ----Select request a call from support

    I hope this helps a bit more. Let us know!

    Felix

    Xbox forums support
  5. XBF Felixx P Win User

    Repair problem, label sending fail, can't join support

    Hey LadyFalwin!

    Thanks for responding.

    Can you try to sign into a different Microsoft account to set up the call back from customer support?

    Create a "dummy Microsoft account" and sign in... and try to set up the call back.

    Let us know if that helps.

    Felix

    Xbox forums support
  6. Rob Jellinghaus Win User

    Video output stopped working completely tonight (7/15/2015)

    (Got the repair label problem sorted out, xbox online chat support very helpful. Sending it for repair tomorrow....)
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Repair problem, label sending fail, can't join support

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