Repair Returned Without Accessories

Discus and support Repair Returned Without Accessories in XBoX on Consoles to solve the problem; I recently sent my Xbox Elite Series 2 Controller to be repaired, I sent everything that came with the controller. After about a week, I got it in the... Discussion in 'XBoX on Consoles' started by Smol_Cones, Mar 25, 2020.

  1. Smol_Cones
    Smol_Cones Guest

    Repair Returned Without Accessories


    I recently sent my Xbox Elite Series 2 Controller to be repaired, I sent everything that came with the controller. After about a week, I got it in the mail, but when i opened the box, there was nothing but the controller inside. My box, case, charger,
    and all of the other accessories were missing.

    :)
     
    Smol_Cones, Mar 25, 2020
    #1
  2. Smwutches Win User

    Repair Returned Without Accessories

    You would have to try contacting support to see if there is anything they can do. http://support.xbox.com/contact-us The instructions for sending in consoles and controllers
    do state to only send in the controller/console and nothing else as anything else that is sent in is not guaranteed to be returned.
  3. Dead E Ruxpin Win User

    Xbox One returned without being repaired!

    Thank you for your response. I have never opened my console. I have spent too much money on it to be doing something that I have no knowledge of on my console. If I had spent the 115$ it costs to repair or refurb then my seal and or serial number would be
    in order. The seal on the back is still on the console and it's bent down so they have handled it. Why not just remove the entire seal if they want to make it appear as if I did something nefarious?
  4. M3tal Daz3 Win User

    Xbox One returned without being repaired!

    If the warranty seal within the console is found broken your warranty is void and MS will not accept your console for repairs for:

    "Attempt to disassemble, decompile, create derivative works of, reverse engineer, modify, further sublicense, distribute, or use for other purposes the Services, any game, application, or other content available or accessible through the Services, or any
    hardware associated with the Services or with an Authorized Device"

    www.xbox.com/.../LiveTOU

    The break of the warranty seal is a physical action, of tampering or opening the console, that voids any other service that might be provided to your console. At this point your only possibility is to seek help through a local repair service.
  5. Smwutches Win User

    returning for repairs

    If you can't remove anything then it's still okay. They're going to wipe it when they get it either way.
  6. XBF Javier R Win User

    returning for repairs

    Hello HD107,

    We understand that you have an inquiry in regards to a step provided through a confirmation email for your order repair.

    It could not have been provided any better than what Smwutches explained. It's also recommended that any questions you have regarding the repair process be brought up with the agent that the order was setup with through an email, or through our Customer
    Support Team
    .

    We thank you for bringing your question to the forums, and we wish you the best!
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Repair Returned Without Accessories

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