Requested a Refund for Ghost Recon: Breakpoint, "purchased" (pre-ordered) on the 23rd of...

Discus and support Requested a Refund for Ghost Recon: Breakpoint, "purchased" (pre-ordered) on the 23rd of... in XBoX Games and Apps to solve the problem; So, a bit of background. I have an addiction to most and any cosmetic based Microtransactions in games, so I do my best to avoid them as much as... Discussion in 'XBoX Games and Apps' started by Draco856, Oct 7, 2019.

  1. Draco856
    Draco856 Guest

    Requested a Refund for Ghost Recon: Breakpoint, "purchased" (pre-ordered) on the 23rd of...


    So, a bit of background. I have an addiction to most and any cosmetic based Microtransactions in games, so I do my best to avoid them as much as possible. My friends really wanted to play Breakpoint, so I ordered it. On the day of release (Early Access cause
    I bought the Ultimate Edition), I found out how aggressive the Microtransactions in the game would be and immediately upon learning this requested a refund of the purchase.

    The request was sent on Tuesday, 3 days ago. Got a response yesterday telling me it was denied due to being outside the "Refund Policy Window", which is a bold faced and blatant lie since the refund policy clearly states 14 days from date of purchase. The
    Purchase was made on the 23rd of September 2019, Refund requested on October 1st 2019 and unless someone has a really bad way of reading calendars that would only be 9 days from the point of purchase, fully capable of being refunded per my request.

    I really don't appreciate getting jerked around by Microsoft support considering I called them once and live chatted a second time, both saying I would be able to get the refund processed and get my money back as I have no use for a game that I will never
    play due to the addiction I face.

    The reference number for both the refund request and the live chat are as follows:

    Refund: [mod removed]

    Chat: [mod removedp

    This has made me very angry as if I had learned about the model they were using a day before it was released I wouldn't have to go through this runaround [mod removed] as Pre-Orders can always be cancelled.

    :)
     
    Draco856, Oct 7, 2019
    #1
  2. Draco856 Win User

    Requested a Refund for Ghost Recon: Breakpoint, "purchased" (pre-ordered) on the 23rd of September, Requested Refund on Day of Release

    They closed the case. I really do not appreciate being given the runaround on top of being lied to by whoever answered the initial request saying it wasn't within the refund policy window, which is clearly is. I appreciate you answering, but it's hard
    enough trying to find the number to call for support, let alone the live chat support. I don't hold faith that my reply will do anything except try and make me go to another support person.
  3. Smwutches Win User

    Requested a Refund for Ghost Recon: Breakpoint, "purchased" (pre-ordered) on the 23rd of September, Requested Refund on Day of Release

    Unfortunately there's nothing we can do via the forums since these are community based, and even phone/chat support are no longer supposed to issue refunds. They are all done through the request form. You can still try contacting support by chatting or
    requesting a call back at http://support.xbox.com/contact-us
  4. Draco856 Win User

    Requested a Refund for Ghost Recon: Breakpoint, "purchased" (pre-ordered) on the 23rd of September, Requested Refund on Day of Release

    The refund has been fully processed .now. I'm both happy I got the refund, and sad I had to make such a public post to even get it to happen. Thank you for your suggestion to send them another email.
  5. Smwutches Win User

    Requested a Refund for Ghost Recon: Breakpoint, "purchased" (pre-ordered) on the 23rd of September, Requested Refund on Day of Release

    If you haven't already, you can reply to the email you received denying the request in order to contact the refund specialists. You can also try submitting another form.
  6. Liutasil81 Win User

    What upcoming games are you excited for??

    Next on my List is Jedi, Fallen Order and Ghost Recon Breakpoint. ๐Ÿ‘๐Ÿ˜€
Thema:

Requested a Refund for Ghost Recon: Breakpoint, "purchased" (pre-ordered) on the 23rd of...

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