Requesting a new digital code for a gift card

Discus and support Requesting a new digital code for a gift card in XBoX Accessibility to solve the problem; My friend from Canada had sent me a code for a $15 Xbox gift card, but when I tried to claim it, it said I had to change regions in order to do so. I... Discussion in 'XBoX Accessibility' started by Baepxsae, Jan 26, 2020.

  1. Baepxsae
    Baepxsae Guest

    Requesting a new digital code for a gift card


    My friend from Canada had sent me a code for a $15 Xbox gift card, but when I tried to claim it, it said I had to change regions in order to do so. I went through the site to troubleshoot this, and I had ended up emailing Microsoft to just request a new
    digital code for the gift card. It has been 8 days since I initially emailed them, and I've sent 2 follow-up emails just like it had told me to if they hadn't replied within 24 hours.

    I'm just wanting to ask if there's a faster fix to this: should I send another email to Microsoft or not try at all since they probably won't end up giving me another code? Or should I just keep waiting for a response? I know I've seen people saying that
    they don't operate during non-business days, but it's been a whole 8 days. Thank you in advance.

    :)
     
    Baepxsae, Jan 26, 2020
    #1
  2. LFC JAY E 9193 Win User

    Fortnite

    Hello my name's Jay.

    There's a new self-help link to help with a gift card or digital code.
    Here it is:

    https://xbox.com/code

    You should be able to request a replacement on that link.
  3. ArminatorX Win User

    Requesting a new digital code for a gift card

    Unfortunately, Microsoft can't help in that case. They can't revoke gift card codes and also can't change the currency for you.

    So if your friend sent you a Gift card from a country different than yours, it won't work. The only way to resolve this is to return the code to your friend, so he can use it in Canada himself.

    Gifting things doesn't work across different regions, so if your friend really wants to send you a Microsoft Gift card, they'll have to go to Amazon for example and order a Gift card from your country.

    Microsoft will not issue you a new code, as they legally can't do currency conversion like that.
  4. Bandido1508 Win User

    Requesting a new digital code for a gift card

    You cannot move currency between countries, this against government and commerce regulations. You can only purchase gift cards for your currency in your country and you can only use your current currency on your account. Do not try to change regions
    on your account to use a gift card, this may cause serious complications with your account. Microsoft will not reimburse for a card that is not the correct currency.
  5. BlackRhino90 Win User

    Requesting a new digital code for a gift card

    Im sure they have a lot of traffic that comes through. I would give them another couple days and send another email. If you dont get a response try an old fashioned phone call. You can see the numbers here https://beta.support.xbox.com/contact-us
  6. xJCplDxSHESHO Win User

    Requesting a new digital code for a gift card

    Tell your friend, not recommended if they are not long, enter your account and enter the gift card.
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Requesting a new digital code for a gift card

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