Reset Xbox and now cannot access paid for downloads

Discus and support Reset Xbox and now cannot access paid for downloads in XBoX Accessibility to solve the problem; I had to reset my XBox One since there was a problem. Unfortunately, this deleted my accounts and passwords. The paid for games are still on the XBox... Discussion in 'XBoX Accessibility' started by JJohn125, Feb 9, 2019.

  1. JJohn125
    JJohn125 Guest

    Reset Xbox and now cannot access paid for downloads


    I had to reset my XBox One since there was a problem. Unfortunately, this deleted my accounts and passwords. The paid for games are still on the XBox but I cannot find any way of accessing them. I registered a new name with the old email address to access
    Microsoft and to see if the old downloads and accounts were registered to my email address. There are no games or previous usernames listed at all, so I do not know how to reactivate the paid for games already downloaded. If anyone could help, I would be really
    grateful. Thank You!

    :)
     
    JJohn125, Feb 9, 2019
    #1
  2. JJohn125 Win User

    Reset Xbox and now cannot access paid for downloads

    Thank you for your response Pouchbear, I will contact them direct.
  3. XBF Amber M Win User

    Reset Xbox and now cannot access paid for downloads

    Hi John,

    Thanks for reaching out to us in the forums for this issue. Sorry to hear you're having difficulty recovering your account. If you can't recall the email alias used for logging into your Microsoft/Xbox account, then we recommend giving our

    Lost Account Solution
    a try to help recover that information.

    Go ahead and give this a try and please let us know the results.

    I hope that this helps out!
  4. ThePouchBear Win User

    Reset Xbox and now cannot access paid for downloads

    The downloads will be associated with a username and email address. If you are unable to access that account, then you likely won't be able to access any of the games either. I would recommend contacting Microsoft directly regarding an issue with your
    account.
  5. ITSRATBOY2002 Win User

    Reset Xbox and now cannot access paid for downloads

    Games will not transfer over with new email
  6. ConstanceKeeler1 Win User

    Playing Fortnite on Xbox One

    I reset the xbox and now cannot access our gametags.
Thema:

Reset Xbox and now cannot access paid for downloads

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