Rewards credits not depositing

Discus and support Rewards credits not depositing in XBoX Rewards to solve the problem; I have about 16,000 rewards credits and it doesnt show an option to deposit them c329421e-f466-4fde-87e8-247ad6481423 Discussion in 'XBoX Rewards' started by RKOSCOOTER, May 11, 2018.

  1. RKOSCOOTER
    RKOSCOOTER Guest

    Rewards credits not depositing


    I have about 16,000 rewards credits and it doesnt show an option to deposit them

    :)
     
    RKOSCOOTER, May 11, 2018
    #1
  2. Reward credits not depositing

    I have the same problem. I have 5500 credits in my account, and I reached 5.000 in november, so my points should have been deposited automatically, but nothing happened. And in the monthly email it says “There seems to be an issue with your account: please
    reach out to our support forum team.“ for me as well.

    What should we do?
     
    kareeka-0E7DE63A-B65B-4B77-B729-900EF75A454D, May 11, 2018
    #2
  3. Reward credits not depositing

    I've been waiting for a deposit for 4 weeks now and it's still pending even though its 10000 credits.
     
    RollayBlunt420, May 11, 2018
    #3
  4. Smwutches
    Smwutches Guest

    Rewards credits not depositing

    The request deposit button is only available if you have at least 1,000 credits pending, but less than 5,000. It's just so you can have credits deposited before needing to have 5,000 pending first. Once you reach 5,000, they are automatically scheduled to
    be deposited by the following 15th or 30th of the month.
     
    Smwutches, May 11, 2018
    #4
  5. XBLRewards8
    XBLRewards8 Guest
    Hello,

    From the FAQ on Vault Credits:

    I claimed Rewards Credits from the vault. When will I receive them?

    If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
    account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
    will be deposited into your Microsoft account on or around the 15th of the next month.


    Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
    into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.
     
    XBLRewards8, Nov 3, 2018
    #5
  6. XBLRewards8 Win User

    Simply Rewarding points have not been put in my account.

    Hello mdeneen99,

    From the FAQ for the Simply Rewarding offer:

    When will I receive my Rewards Credits?

    After you have completed the offer, your Rewards Credits will appear as pending within 96 hours.

    Note that pending and deposited are two different Credit types. Pending Credits are undeposited, and are awaiting action to move to the deposited state. Pending Credits require one deposit cycle to process. A general rule of thumb is Credits
    pending on the 1st through 15th will be deposited in the end of month deposit. Credits pending on the 16th through the 31st will be deposited in the mid-month deposit the following month. Therefore, your deposit will not occur until the end of the month.
  7. XBLRewards8 Win User

    where did my pointss go

    Hello Tyes1144,

    From our FAQ:

    What is the monetary value of Rewards Credits?

    5,000 Rewards Credits are equal to £3.

    Therefore, that 32 pound deposit is your 50,000 Credit deposit. You can see a statement of all Credit and deposit events from your MyStatement on the MyRewards page.
  8. XBLRewards8 Win User

    Cant redeem from the vault

    Hello Rdeal,

    You cannot redeem Rewards Credits from the vault. If you are asking about a deposit of your Rewards Credits, since you are beneath 1000 Credits, you cannot yet request a deposit.
  9. yanjian Win User

    Promotions for 50,000 MS Rewards Credits when upgrading from Xbox 360 to Xbox One

    For help with Rewards program offers, you'll want to post in the Xbox Rewards Questions forum.

    Rewards credits are not like Microsoft Rewards points. The credits are deposited directly into your Xbox account as currency.
    Thanks, that's mean for 50,000 rewards credits they will be directly deposited as USD $50 to my account? (I'm in the US)
  10. XBLRewards8 Win User

    Xbox rewards credits

    Hello alexthegreat26,

    There is no way to deposit Rewards Credits outside of the scheduled deposit dates.
Thema:

Rewards credits not depositing

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