Rewards for pre-order game purchase not available????

Discus and support Rewards for pre-order game purchase not available???? in XBoX Sales and Promo to solve the problem; I pre-ordered "Borderlands 3" and obviously could not play it until September 13 - in effect equal to a September 13 purchase. WHY exclude loyal... Discussion in 'XBoX Sales and Promo' started by ActivistLime948, Sep 16, 2019.

  1. Rewards for pre-order game purchase not available????


    I pre-ordered "Borderlands 3" and obviously could not play it until September 13 - in effect equal to a September 13 purchase. WHY exclude loyal customers from the Microsoft Rewards 6,000 point bonus!???? We should be rewarded as if the game was purchased
    on September 13, 2019! One would expect that Microsoft values and

    appreciates its "established" consumers.

    :)
     
    ActivistLime948, Sep 16, 2019
    #1
  2. XBLRewards8 Win User

    I didn't receive MyVip rank

    Hello Mindflayer1983,

    Pre-orders are not eligible for MyVIP. While there was a special offer in September that allowed pre-orders for MyVIP, your pre-order was instead Rewarded by the Gears of War offer that was running at the time. Since purchases can only be Rewarded once,
    you did not receive VIP payback that month as well. Since pre-orders do not qualify for MyVIP, you did not receive progress for your Call of Duty purchase, but you did get a punch on the Games on Demand punchcard.
  3. XBLRewards8 Win User

    I`ve got your reply.

    Hello PeteYoon,

    Pre-orders have not been a part of MyVIP Rewarding since the introduction of the program in September 2014. The only way to earn Credits for pre-order purchases is through different variations of pre-order offers we have done, with the most consistent of
    those offers being the Games on Demand digital pre-order offer.
  4. XBLRewards8 Win User

    Qualifying Content on my Account

    Hello iTimeTravelWell,

    As Smwutches says, game consumables and pre-orders are not eligible for MyVIP. Also, we only Reward purchases made in the regional currency of your Rewards Account region (CAD). Purchases made in a different regional currency are not eligible for Rewards.
  5. XBLRewards8 Win User

    Tekken 7 digital deluxe pre-order

    Hello FragrantCash,

    From the FAQ for that offer:

    How do I earn Rewards with the Games on Demand Pre-Order Punchcard?

    Earn 15,000 Rewards Credits when you pre-order three eligible (see descriptor in next question) Games on Demand titles in the Xbox Store between April 1, 2017 00:00 UTC and June 30, 2017 23:59 UTC. Please visit http://www.worldtimeserver.com or
    another world time database to determine local time.

    Since you only have one of three purchases, you have not yet completed the offer. This three purchase requirement is also mentioned on the offer in the MyMissions page:

    Reward yourself by pre-ordering NOW
    One thing’s for certain — the best reason to pre-order is snagging a sweet Reward in the process! With the Games on Demand Pre-Order Punchcard, we’ll give you 15,000 Rewards Credits for pre-ordering three featured digital titles from
    the Xbox Store before their release date.
  6. XBLRewards8 Win User

    Have not received 15,000 reward credits for preordered game

    Hello Czaka X,

    The only offer that Rewards 15,000 per individual pre-order is the MicrosoftStore.com offer. That offer only Rewards physical disc pre-orders. Since your purchases were digital, they were not eligible for that offer.
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Rewards for pre-order game purchase not available????

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