Scratched xbox gift card

Discus and support Scratched xbox gift card in XBoX Sales and Promo to solve the problem; My son had a Birthday party and received multiple gift cards. One of the children scratched the back too hard and partially removed the redeem code on... Discussion in 'XBoX Sales and Promo' started by abroom72, Apr 2, 2019.

  1. abroom72
    abroom72 Guest

    Scratched xbox gift card


    My son had a Birthday party and received multiple gift cards. One of the children scratched the back too hard and partially removed the redeem code on a $25 xbox gift card. I have been chatting online with an Xbox representative and supervisor for over
    an hour to no avail. We have the card in hand with serial number and can see the first eight characters of the redeem code. They will not help unless we have the receipt from the purchase of the card. There were 20 children at the party and he received multiple
    xbox gift cards. I can't ask every parent for their receipts! Microsoft will not do anything without the receipt. I have the card in hand!!! Please help. This is very upsetting to my nine year old and to me, as that they will not offer any assistance.

    :)
     
    abroom72, Apr 2, 2019
    #1
  2. GustavoRS14 Win User

    Scratched gift card

    Contact the Support and see what they can do about It
  3. blueamcat Win User

    Scratched gift card

    Hey, you'd have to contact the support staff directly! They should be able to help. Link: here

    Alternatively you can contact the phone team via 800-469-9269
  4. M3tal Daz3 Win User

    Scratched gift card

    For this issue first you should contact your retailer for a replacement or a refund
  5. Smwutches Win User

    Scratched xbox gift card

    Unfortunately there are people who are not as honest and have stolen gift cards and would try to get them activated the same way if possible. That's why proof of purchase is required. Unfortunately without that all you can do is try guessing what the code
    is.
  6. XBF Leo G Win User

    Scratched xbox gift card

    Hello abroom72,

    Thank you for posting on the Xbox forums. We're sorry to hear that the prepaid code is not able to be redeemed. We understand that it may be difficult to locate the receipt. The ambassadors, moderators and volunteer moderators do not have the ability
    to replace prepaid codes or manage the billing section of an account. The
    Xbox Support Team
    are the people that handle damaged prepaid codes. We suggest following up with the support team in order to resolve this issue. Be sure to let us know the results!
Thema:

Scratched xbox gift card

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