Screen Time

Discus and support Screen Time in XBoX Accessibility to solve the problem; Okay, I have a problem here. When my screen time runs out, I ask her for more and she says that she added it, but on my side does not appear. We have... Discussion in 'XBoX Accessibility' started by The Staples, May 7, 2019.

  1. The Staples
    The Staples Guest

    Screen Time

    Okay, I have a problem here. When my screen time runs out, I ask her for more and she says that she added it, but on my side does not appear. We have tried everything, we have turned the Xbox on and off, and we have restarted it many times. What do we do?

    The Staples, May 7, 2019
  2. PalmettoBling Win User

    Screen Time

    This page here has some steps to follow if
    Screen Time is not working as expected.
    It also has a link to another page for further family feature troubleshooting if that doesn't resolve your issue.

    Do you know how the additional time is being added? Via the Microsoft Account family website? Or via a code on the console itself to authorize the extended time? That might also help provide more pointed troubleshooting for this issue for you.
  3. XBF Jasmine Z Win User

    screen times

    Hi Peter,

    Thanks for reaching out to us here on the

    set screen time limits for your child on Xbox One and Windows 10 devices, go to and sign in with your Microsoft account. Then:

    • Find your child's name and select Screen time.
    • If you want to use the same schedule for all devices, switch Use one screen time schedule from
      Off to On. If you’d rather have separate schedules, scroll down and switch on screen time for PC and Xbox One individually.
    • Set how much time your child is allowed to spend with their devices each day, and when they can use them. If you want to give them the full amount of time you’ve scheduled, select "Maxscheduled". (Example:
      If you’ve allowed screen time from 8 am to 8 pm, they could use their devices that entire time.)
    Please check out the following link:

    family safety features in Windows 10

    This link discusses Family Safety but also has details on activity reports. Give this a try and let us know how it goes :)
  4. M3tal Daz3 Win User
  5. Mister Mascot Win User

    Screen time not working

    Hey there ChickySmutts,

    Can you elaborate a bit for us? Which setting are you referring to? Is this something that you set up on the Xbox One console or on your Internet Router or something else?
  6. OK Fowl Win User

    screen time not accurate

    Have you seen this guide?

    One section I noticed sounds like your issue.

    Common issues with time limits

    I don't think time limits is working, because the time in the device usage report does not match what I observe in real life.

    • If your child uses multiple devices, then keep in mind that each device tracks their allowances separately. For example, a child who is limited to 1 hour, but can sign into 2 Windows PC's, could use each PC for 1 hour, for a total of 2 hours of usage that
    • Time limits are enforced based on when they are signed in (even idle time), but idle time is not counted in the device usage report. For example, if your child's allowance is 2 hours, and they sign in and don't do anything, the child would be locked out
      after 2 hours, but the device usage report may show as little as 1 minute of usage

Screen Time

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