Sending back a faulty controller

Discus and support Sending back a faulty controller in XBoX on Consoles to solve the problem; I have recently requested a replacement for my controller as the left thumbstick does not work properly and Xbox have provided me with a shipping label... Discussion in 'XBoX on Consoles' started by davidjoss, Apr 17, 2021.

  1. davidjoss
    davidjoss Guest

    Sending back a faulty controller


    I have recently requested a replacement for my controller as the left thumbstick does not work properly and Xbox have provided me with a shipping label to send it away with, but they also say I need 3 copies of a customs form which I cannot find anywhere also the nearest UPS drop off is almost two miles away. My question is can I send it back via Royal Mail and pay for it instead because it is a lot easier for me as I work at a shop that has a post office, or does it have to be through UPS? Thanks in advance

    :)
     
    davidjoss, Apr 17, 2021
    #1
  2. StuartATrueRed Win User

    xbox one elite controller 2 LS and RS buttons not working

    Sounds like the controller may be faulty. You should send the controller back to where you got it from and either get a replacement or money back.
  3. The Viral Cyrix Win User

    Faulty Day One Edition controller (d-pad)

    For a day one controller they want the faulty one back. They fetch a premium of £100 on ebays so im sure they want the faulty one before they send another out
  4. Drizha Win User

    Controller problem

    I would advise sending the controller back to the retailer/seller, as it sounds like the controller is faulty. Just tell them what happened, and they should either give you a refund or a replacement.

    Although, please ensure everything is secure to the Halo 4 controller before sending it back. (As in, make sure the battery pack is connected properly.)
  5. StuartATrueRed Win User

    Stick deadzones on new xbox elite series 2 controller

    If the controller has drifting, then it's faulty. If you have only just got it, then sending it back and getting a new one or a refund is the best course of action, otherwise it will need to be sent to Microsoft for repair/replacement.
  6. Jaydad17 Win User

    Xbox shuts down whenever my son plays a game with his strike pack attached to his controller

    Sounds like you have a faulty controller. Perhaps contact manufacturer as they might send a new
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Sending back a faulty controller

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