service alert is still on my xbox

Discus and support service alert is still on my xbox in XBoX on Consoles to solve the problem; i have had a service alert on my xbox for more then 6 months i've tried everything you guys have said to do i really sucks your not concerned about it.... Discussion in 'XBoX on Consoles' started by davemacdougall, May 14, 2019.

  1. service alert is still on my xbox


    i have had a service alert on my xbox for more then 6 months i've tried everything you guys have said to do i really sucks your not concerned about it. there is only so much i can do from my end but you guy's will not look in to it from your end "i keep
    getting disconnected from xbox when im using youtube" it's your platform it's there app it's not my xbox because i've done everything you have asked

    :)
     
    davemacdougall, May 14, 2019
    #1
  2. davemacdougall Win User

    service alert is still on my xbox

    i can send you a pic of the service alert
  3. Njal the Blue Win User

    service alert is still on my xbox

    Baking up ForzaDrift Girl, check out the Xbox Live service status here: https://support.xbox.com/en-US/xbox-live-status As you will see everything is working as
    it should be.

    Are you using WiFi or a wired connection? Does this only happen with YouTube?
  4. Njal the Blue Win User

    service alert is still on my xbox

    Do you have another cable you can check with? Also are you part of the Xbox Insider Preview program?
  5. Alucario Ultra Win User

    service alert is still on my xbox

    Greetings and welcome to the MS forums.

    As far as I can imagine, the problem is in

    a) Your xbox configuration.

    B) Your router/modem

    • Power Down your console entirely

      This is a FULL shutdown

      You will want to UNPLUG your console from electrical power for at least 5 minutes

      This clears out your Xbox's RAM entirely and will help ensure any data that can cause these issues to clear out.
    • Disconnect Third party headsets Third-party wireless headsets can cause active interference because they broadcast on the same frequency as wireless routers. To identify if the headset is causing the issue, disconnect the power from the base
      station of the wireless headset, then check to see if this clears up the connection problem you were experiencing.
    • Check for other wireless interference Active interference

      Active interference is caused when other electronic devices are broadcasting either a wireless signal or some other form of electromagnetic interference. Common causes of active interference are microwaves, ovens, air conditioners, CRT televisions, wireless
      headsets, baby monitors, other wireless networks, cordless phone systems, and wireless speakers.
    Note As a best practice to minimize potential wireless interference, make sure all the cables on the back of your console are gathered away from and are not touching the console.

    • Passive interference

      Passive interference occurs when a wireless signal passes through objects. This causes the wireless signal to be weakened and refracted. Materials that cause passive interference include concrete, glass, lead and copper piping, insulation, mirrors, gun safes,
      filing cabinets, tile, and plaster. The wireless signal also degrades over distance. Interference can also occur when the console is too close to the wireless router. The ideal distance from the wireless router for the Xbox One console is between 5 and 50
      feet.
    • Line of sight

      When dealing with active or passive interference, a critical component to consider is line of sight. Draw an imaginary straight line from your router to your Xbox One console, and try to eliminate as many points of interference as you can along
      that line. You can do this by turning off or moving any devices along that line that could cause active interference. Or, you can move the console or router to minimize passive interference. Moving the devices outside of entertainment cabinets or desks can
      often help improve wireless signals.

    [​IMG]

    • Power cycle your console and network hardware (reboot) To perform a power cycle reset, follow these steps:
    Unplug the power cable from the back of the router, modem, or gateway. If you have a router and a modem, unplug the power cable from both devices.

    Restart your Xbox One console:

    1. Press the Xboxbutton to open the guide.
    2. Select Settings.
    3. Select Restart console.
    4. Select Yesto confirm.

      Note If you’re unable to access the guide, or if the console appears to be frozen, press and hold the Xbox button on the console for 10 seconds, until the console turns off. After the console shuts down, touch the Xbox button
      on the console again to restart.
    Wait five minutes.

    If you are using a router, plug in the router and wait for all the lights to return to their normal state.

    Plug in the rest of your hardware and check to see if you still experience the same connection problem as before.

    Enable Perimeter Network (also known as DMZ) on your router
    Perimeter network(also known as DMZ) functionality on a router is used to remove restrictions to the Internet. This essentially moves your device to an area outside your network firewall. If you enable perimeter network functionality
    on your router, you should be able to connect to Xbox Live, join games, and host games or parties.

    Note: It is critical that you use a static IP address on the console when you set up a perimeter network. To set a static IP address, use your router’s DHCP reservation function, when available. If this is not available, you will have to set up manual
    IP settings on your Xbox console. You will only be able to place one Xbox console into the perimeter network. Therefore, if you have multiple consoles, this solution will only resolve the issue for one Xbox console.



    • There may be an issue with your Internet Service Provider Run an "Event Log" on your modem/router to see what exactly is causing the issue. A lot of times there is noise in the cabling and your service provider can schedule a
      tech visit to come replace the cabling, check the tap to make sure everything is secure and tightly fitted.

    **************************************************

    WIRED CONNECTION:

    [​IMG]

    Power Down your console entirely

    This is a FULL shutdown

    You will want to UNPLUG your console from electrical power for at least 5 minutes

    This clears out your Xbox's RAM entirely and will help ensure any data that can cause these issues to clear out.

    Try a different cable or port Do you have another network cable? Try using one that's known to work (temporarily use the network cable that your computer is using).

    Verify that the networking cable is working
    1. Unplug the Ethernet cable from the Xbox and from the networking device (your modem, router, or gateway).
    2. Use a different network cable to connect your Xbox console and the networking device.
    3. Test your Xbox Live connection:
      1. Press the Xbox button to open the guide.
      2. Select Settings.
      3. Select All Settings.
      4. Select Network.
      5. Select Network settings. Any known outages will appear in the middle of the screen.
      6. On the right side of the Network settings screen, select Test network connection.
    If you do not receive the same error, the network cable was the problem.

    Test the port on the networking device

    Try these steps if your computer is connected to the Internet and works as expected:

    1. Unplug the cable that connects your Xbox console to the networking device.
      Note Only unplug the cable from the networking device.
    2. Unplug the cable that connects the networking device to your computer.
      Note Only unplug the cable from the networking device.

      Note Notice the port number on the networking device where the cable is connected.
    3. Connect the networking cable from your Xbox One console to the port on the networking device that you noted in step 3.
    4. Test your Xbox Live connection.
      1. Press the Xbox button to open the guide.
      2. Select Settings.
      3. Select All Settings.
      4. Select Network.
      5. Select Network settings. Any known outages will appear in the middle of the screen.
      6. On the right side of the Network settings screen, select Test network connection.
    If you do not receive the same error, the port on the networking device was the problem.

    Note Be sure to reconnect the cable from the networking device to your computer. Then, try connecting the network cable from your Xbox console to a different port on the networking device.

    Test the Ethernet port on the Xbox console
    Try the following steps if your computer is connected to the Internet and works as expected:

    1. Unplug the network cable from the Ethernet port on your Xbox console.
    2. Unplug the network cable that connects your computer to the networking device.
      Note Only unplug the cable from your computer.
    3. Plug the network cable in step 2 into your Xbox console.
    4. Test your Xbox Live connection.
      1. Press the Xbox button to open the guide.
      2. Select Settings.
      3. Select All Settings.
      4. Select Network.
      5. Select Network settings. Any known outages will appear in the middle of the screen.
      6. On the right side of the Network settings screen, select Test network connection.
    If you get the same error, there might be a problem with the Ethernet port on the Xbox One console. Go to the Xbox Repair
    site
    to get your Xbox One repaired.

    Note Be sure to unplug the network cable from your Xbox One console and then plug the network cable into your computer.

    Power cycle your console and network hardware
    To perform a power cycle reset, follow these steps:

    1. Unplug the power cable from the back of the router, modem, or gateway. If you have a router and a modem, unplug the power cable from both devices.
    2. Restart your Xbox One console:
      1. Press the Xbox button to open the guide.
      2. Select Settings.
      3. Select Restart console.
      4. Select Yes to confirm.

        Note If you’re unable to access the guide, or if the console appears to be frozen, press and hold the Xbox button on the console for 10 seconds, until the console turns off. After the console shuts down, touch the Xbox button
        on the console again to restart.
    3. Wait five minutes.
    4. If you are using a router, plug in the router and wait for all the lights to return to their normal state.
    5. Plug in the rest of your hardware and check to see if you still experience the same connection problem as before.
    Change your firewall settings

    Firewalls within your network hardware are intended to help secure your network by restricting the information that travels between your devices and the Internet. However, you may experience connection issues if your firewall restricts
    necessary traffic (a setting which may be blocking your Xbox One from connecting to Xbox Live). Additionally, some firewall settings, such as IP flood detection, can cause connection issues.

    Check the Xbox forums for information on firewall settings

    Try a direct-to-modem connection

    [​IMG]

    Connect directly to your modem

    1. On your router, unplug the network cable connecting the router to your Xbox console (leave the other end of this cable plugged into your Xbox).
    2. On your modem, unplug the network cable connecting the modem to your router. At this point, neither the Xbox nor the modem should be connected to the router.
    3. Now connect your Xbox directly to your modem (use the same cable that was connecting your Xbox to your router).
    4. Press and hold the power button on the console for a minimum of five seconds to turn off the console.
    5. Unplug the power cord from the back of the modem.
    6. After one minute, plug the modem back in and wait for all of the lights to return to their normal state.
    7. Turn on the Xbox console.
  6. luissolid Win User

    service alert is still on my xbox

    What is the service alert that shows you on your console? 🤔

    What type of nat you have?

    • Open

    • Moderate

    • Strict
Thema:

service alert is still on my xbox

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