service order cancelled

Discus and support service order cancelled in XBoX on Consoles to solve the problem; I created a service order fo my elite controller series 2 as the bumpers were not registering any input. I printed the label off on October 6th 2020... Discussion in 'XBoX on Consoles' started by XxSTILLxCOOLxX, Oct 17, 2020.

  1. service order cancelled


    I created a service order fo my elite controller series 2 as the bumpers were not registering any input. I printed the label off on October 6th 2020 and posted the controller the same day via standard 6-8 day shipping. I have just received and email stating
    that my order is being cancelled even though I have already shipped it. I looked at the status and it says I have printed the label and now it has been cancelled. I don't understand why its been cancelled if I have already shipped it.

    :)
     
    XxSTILLxCOOLxX, Oct 17, 2020
    #1
  2. Hordie Win User

    Never cancel a service order

    Hi Et Targ Et,

    If you have a previous case number, or some sort of pending order perhaps there is something customer service can do. Unfortunately they would be the only ones that may be able to help you. It's hard to say with it out of warranty now however. You can contact
    customer service with
    this link
    .
  3. DeanGildroy Win User

    Never cancel a service order

    Oh and is there anything that can be done?
  4. bowski477 Win User

    How can I cancel an Xbox repair order that I no longer need?

    You can change or cancel an existing service order up until the day you send the product to the service center. First, sign in at Device Support, and then go to Orders to confirm that
    the order status is either Order in progress or Packing material received by customer.

    • To cancel the order, select Cancel Order. Allow 24 hours for the cancellation to be processed. If a refund is due, we’ll post the refund to your account within 72 hours after confirming the cancellation.
    • To change the email address used or the return delivery address, you’ll have to cancel (see the previous bullet) and then resubmit the order. Click your name in the upper-right corner of the page, and then select Profile to access and modify the
      information.
    • If you’ve already sent in your Xbox console or Kinect sensor and find that you need to have it delivered to an address different from the one listed on your order after you’ve shipped it, contact the shipping provider.
    • If you’ve already sent in your controller, power supply, or other accessory, or have paid for an item to be sent directly to you, and you find that you need the replacement sent to a different address, contact your shipping provider.
    • If the service center has already received your defective product or shipped out a replacement, you can’t cancel the order, and we can’t issue a refund.
    • A service order and the associated shipping label (if applicable) are valid for 30 days from the day you submit the request. If your service order expires after you’ve already shipped out the product, contact Xbox Support.

    LINK
  5. The Apex Enigma Win User

    Cancel a pre-order

    We cannot cancel any pre orders , you would have to contact a customer service rep
  6. Internet Expert Win User

    how to cancel maintenance and repair of the xbox one

    As long as you haven't sent out your console yet, you can cancel your repair order. You can

    read here for the step-by-step details
    on how to do that.

    If you have already shipped out your console, there is no option to cancel.
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