Services and Subscriptions tab not displaying a autorenewal subscription

Discus and support Services and Subscriptions tab not displaying a autorenewal subscription in XBoX Games and Apps to solve the problem; Hi all! Just wondering if anyone knows why a subscription doesn't display on the Services & subscriptions tab at Microsoft account | Services &... Discussion in 'XBoX Games and Apps' started by J.D. McCulloch, May 25, 2022.

  1. Services and Subscriptions tab not displaying a autorenewal subscription


    Hi all!

    Just wondering if anyone knows why a subscription doesn't display on the Services & subscriptions tab at Microsoft account | Services & subscriptions. The email for the autorenewal came to my email address on hotmail, but it's not displaying under that account, even though that's the only Microsoft account I have. Is there any way to track down if it is under a different account that I don't know about?

    Thanks!

    :)
     
    J.D. McCulloch, May 25, 2022
    #1
  2. Ricardo Lechuga Win User

    Services and Subscriptions tab not displaying a autorenewal subscription

    Hi J.D.! My name is Ricardo an independent advisor ready to help you with this situation!



    What suscription have been renewed, does the charge appears here?

    https://account.microsoft.com/billing/orders

    Family settings in place could notify you about a renewal from a family account

    Please share a screenshot of the email without sharing personal information
  3. ngocphi Win User

    Xbox Live

    You need a reoccuring payment option to buy a subscription on any service if you want any discounted rate like a credit card or paypal or bankcard as you need to be able to turn on autorenewal as it is a subscription which you can turn off autorenewal
    after

    if you dont want autorenewal you could always pay full price for prepaid membership cards and hope they are on sale
  4. MaKaJaMa Win User

    Cannot auto renew pre paid cards?

    If you purchased the original subscription with PayPal, autorenewal is automatically turned on with the purchase, if you turned it off for some reason, a support agent may be able to turn it back on for you, or, simply purchase a new subscription with a
    credit, debit, or PayPal account, and autorenewal will be activated.

    If, your subscription was a prepaid code, and you now added PayPal, you will need to purchase a new Gold subscription with PayPal in order for the autorenewal to be activated.

    Hope this explains autorenewal for you!
  5. ngocphi Win User

    Xbox Live Subscription

    everytime you click on a dashboard deal it tells you upfront that it will turn autorenewal on

    it is a subscription not a pay as you go service

    everytime you don't want to have autorenewal you will have to turn it off everytime you purchase a promotion or do the simple way

    buy prepaid cards as it is a pay as you go service



    subscription are continued delivery of services till you terminate

    this is normal for all subscription services

    psn +, world of warcraft, mmorpgs, your internet, your cellphone, your hydro, most services that you use in life





    subscriptions can be turned off at anytime though but it still requires you to input

    you are told upfront everytime
  6. CyclingCanoe703 Win User

    I would like to cancel xbox auto charging

    Go to your account, then go
    here


    and you can cancel any autorenew of any subscription.
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Services and Subscriptions tab not displaying a autorenewal subscription

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