Set age problem

Discus and support Set age problem in XBoX Accessibility to solve the problem; Hi all, please help. Set up new xbox 1s for son aged 10 today. Thought I'd done really well, it was set up with my email and name as his mum. He played... Discussion in 'XBoX Accessibility' started by juliakimpton, May 23, 2020.

  1. juliakimpton
    juliakimpton Guest

    Set age problem


    Hi all, please help. Set up new xbox 1s for son aged 10 today. Thought I'd done really well, it was set up with my email and name as his mum. He played minecraft on it, great. But then couldn't log into you tube when he tried. On profile on Microsoft I
    noticed its his age on the profile with my name and ema. I can't edit age on profile, I can't change settings as it says to add family member but that's me so it won't let me put my email addrress back in. I'm very fed up, been on the online support with no
    help. Do I need to add a new family member onto the Microsoft acct and then delete the one I've set up. I'm the main participant though so is that an issue. Would really like help, as simple as possible as at the min all he can play is minecraft. Thanks alot
    Julia

    :)
     
    juliakimpton, May 23, 2020
    #1
  2. juliakimpton Win User

    Set age problem

    Thank you so much. I was told that it couldn't be done so that is wonderful news. I knew if I could possibly add another acct I could. Appreciate your time.
  3. M3tal Daz3 Win User

    A problem with age settings.

    Contact xbox support account section to sort this out

    1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us
  4. AridLizard Win User

    Set age problem

    it would be best to create a new child account for your son then change the date of birth for the account in your name.

    you may need to create a new adult account for yourself to change the date of birth on the account in your name.

    you would need to add this account to your family group to make the changes on your account then use either of those to set permissions on your son's account

    this link has the info on changing the date of birth.

    https://support.microsoft.com/en-us/help/12411/microsoft-account-change-birthdate

    this link has the info on setting up a family group and adding members

    https://support.microsoft.com/en-us/help/12413/microsoft-account-what-is-family-group

    the reason I say that you should create a new account for your son is that in a few short years he will want to transfer his Xbox profile to his own email and if you use Microsoft email accounts it is impossible to transfer an Xbox profile from one email
    account to another.
  5. ngocphi Win User

    Age settings?

    you don't since when can you influence father time?

    You can't
  6. Mister Fitzer Win User

    age setting

    Hey JTacy, if there is a family settings password you'd like to override on the account, you will need to call phone support for more information.
Thema:

Set age problem

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