Sherlock Holmes Chapter One - Website Says compatible with xbox one, Xbox one does not let...

Discus and support Sherlock Holmes Chapter One - Website Says compatible with xbox one, Xbox one does not let... in XBoX Games and Apps to solve the problem; Hello, I did some research for my wife as she wanted to get the new Sherlock Holmes game. I checked online here:-... Discussion in 'XBoX Games and Apps' started by MrDTerry, Nov 26, 2021.

  1. MrDTerry
    MrDTerry Guest

    Sherlock Holmes Chapter One - Website Says compatible with xbox one, Xbox one does not let...


    Hello,

    I did some research for my wife as she wanted to get the new Sherlock Holmes game. I checked online here:- https://www.xbox.com/en-GB/games/store/sherlock-holmes-chapter-one-pre-order/9NFC98L04S59/0010 and was shown that the game was playable on Xbox One.

    She went ahead and made the purchase and now the game will not install and says that its only playable on the latest Xbox consoles.

    Are we doing something wrong? or is the website wrong?

    Thankyou

    :)
     
    MrDTerry, Nov 26, 2021
    #1
  2. StuartATrueRed Win User

    Sherlock Holmes Chapter One - Website Says compatible with xbox one, Xbox one does not let me install the game

    According to the website, Sherlock Holmes Chapter One is only playable on the Xbox Series X|S consoles. You were looking at the bundle which gives you all the games for one price, so it shows that they will play on the Xbox One & the Series X|S because the older games do work on the Xbox One.

    You should have looked at this link instead which shows it's only available on the Xbox Series X|S https://www.xbox.com/en-GB/games/store/sherlock-holmes-chapter-one/9P7WX4XL1PWT/0010
  3. L4c3rd4 Win User

    Sherlock Holmes Chapter One - Website Says compatible with xbox one, Xbox one does not let me install the game

    Hello dear Gamer, first it's a pleasure to be able to help you today.

    My name is Vinicius.

    I am a gamer and independent advisor on the XBOX community platform.

    Hey MrDTerry, how are you today? Hope you're well.

    Both links you sent me, that bundle is unavailable for purchase.

    Also, if she bought it here:

    https://www.xbox.com/en-GB/games/store/sherlock...

    This content, is indeed only for Series consoles.

    [​IMG]
  4. Nursemorph Win User

    Sherlock Holmes Chapter One Xbox one preorder

    According to the page for "Sherlock Holmes Chapter One Deluxe Edition Pre-order":

    https://www.xbox.com/en-gb/games/st...ter-One-Deluxe-Edition-Pre-order/9NX9KNX36D7H

    That game is listed as for both the Xbox One and the Series X/S. Basically, you order it and then the system employs what is called "Smart Delivery" to determine which console you have and download that version accordingly. So you would play the XBox One version on your current console and then, as mentioned by the IA, if you bought a Series X or S and installed the game, it would install the "Optimised for Series X/S" version on that console
  5. L4c3rd4 Win User

    Sherlock Holmes Chapter One Xbox one preorder

    Hello dear Gamer, first it's a pleasure to be able to help you today.

    My name is Vinicius.

    I am a gamer and independent advisor on the XBOX community platform.

    Hey ChrisMag02, how are you today? Hope you're doing well.

    ChrisMag02, a content can be for both models of console, yes. That what we call cross-gen bundle. :)

    No worries, if you purchase the version for both console, you will be able to play it on your current console, and in the future, if you decide to move on to the next gen, you could install that game on your Series console and take advantage of the Series optimized version as well.
  6. Vandel Buster Win User

    Games with Gold.. again.

    Sherlock Holmes: Crimes & Punishments (Xbox One) is available March 1-31.

    Lords of the Fallen (Xbox One) will be available March 16-April 15.

    Supreme Commander 2 (Xbox 360/Backwards Compatible) is available March 1-15.

    Borderlands (Xbox 360/Backwards Compatible) will be available March 16-31.
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