Showing Super Street Fighter IV as not purchased (along with Ultra SFIV)

Discus and support Showing Super Street Fighter IV as not purchased (along with Ultra SFIV) in XBoX Accessibility to solve the problem; I know for a fact that I purchased Super SFIV and Ultra SFIV but now its saying I cannot play them because I haven’t purchased them, in the store I... Discussion in 'XBoX Accessibility' started by PWAD05, Feb 3, 2020.

  1. PWAD05
    PWAD05 Guest

    Showing Super Street Fighter IV as not purchased (along with Ultra SFIV)


    I know for a fact that I purchased Super SFIV and Ultra SFIV but now its saying I cannot play them because I haven’t purchased them, in the store I cant install, I can only see the price of the game to buy it, I don’t want to waste my money to buy a game
    that I already bought. Can anyone help?

    :)
     
    PWAD05, Feb 3, 2020
    #1
  2. luissolid Win User

    Showing Super Street Fighter IV as not purchased (along with Ultra SFIV)

    Hello! Did you select that Console as your home console? So everyone can play the games that account purchase.

    Regards!
  3. XBF Leo G Win User

    Showing Super Street Fighter IV as not purchased (along with Ultra SFIV)

    Hello PWAD05,

    Thank you for keeping us updated. Do you also see the license for your game on your
    game list through the Xbox website? Did the troubleshooting step that XBF Chris J recommend regarding

    removing the account and downloading it back
    help with the issue? We need to make sure that the license and transaction for the game both appear on the account. If one is there, but the other one is not; we recommend reaching out to the
    Xbox Support Team. We will provide steps on how to contact them. Be sure to let us know the results PWAD05!

    How to contact the Xbox Support Team:

    1. Click the support team link we provided
    2. Select Contact Us
    3. Select Account & profile in the first drop down box
    4. Select I need a Microsoft account in the second drop down box
    5. Select Next
    6. Select Chat Online or Request a call
  4. XBF Chris J Win User

    Showing Super Street Fighter IV as not purchased (along with Ultra SFIV)

    Hello PWAD05,

    Thank you for posting here on the Xbox forums. We understand that you are not able to download SF4 or USF4 even though you have purchased these games. Can you confirm that you see the purchase for SF4 here: Order
    History


    You may need to resync your account info with Xbox live as well. To do this, you just need to

    remove and redownload your account.
    Please make sure you know the email and password before removing your account to avoid any issues.
  5. PWAD05 Win User

    Showing Super Street Fighter IV as not purchased (along with Ultra SFIV)

    Deleted picture to be safe
  6. PWAD05 Win User

    Showing Super Street Fighter IV as not purchased (along with Ultra SFIV)

    I purchased Super SFIV on a different account and tried to launch the game on the account i purchased it with, but it is saying that I do not own the game on that account, I bought Ultra SFIV on my account though. I’d have to go into the other account’s
    purchase history to make sure that it is purchased, and then get back.
Thema:

Showing Super Street Fighter IV as not purchased (along with Ultra SFIV)

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