Sign In Email Query

Discus and support Sign In Email Query in XBoX Accessibility to solve the problem; I added my new email address to my Microsoft account, and made it my primary email address about a week ago. On all pages of my Microsoft account,... Discussion in 'XBoX Accessibility' started by Lavindathar, Jun 15, 2019.

  1. Lavindathar
    Lavindathar Guest

    Sign In Email Query


    I added my new email address to my Microsoft account, and made it my primary email address about a week ago.

    On all pages of my Microsoft account, the email linked with the account is still the old one (I left it as an alias). EG - Under my name, it shows the old email address. However, when I click manage sign ins, it shows my new one as the primary (as it should).

    I'm getting no emails (they aren't coming to the primary). Unsure what to change or how to fix this, as regardless of what ive made the primary it still looks like its treating the old email address as the primary and that's the one getting the emails.

    :)
     
    Lavindathar, Jun 15, 2019
    #1
  2. XBF Felixx P Win User

    Sign In Email Query

    Hello Lavindathar!

    Thanks for reaching out to Xbox forums support.

    I would suggest signing back into your Microsoft account just like you did when you made the changes and this time totally remove the

    old unwanted email from the account.

    Below I'll provide you with a helpful link:

    How to change the email address associated with your Microsoft account

    The email that you used to create the account will always be associated with the Microsoft account but you can change which email that you would like to use to sign into the account.

    I hope this helps!

    Let us know!

    Felix

    Xbox forums support
  3. Lavindathar Win User

    Sign In Email Query

    Ok thanks. Yes, its the email that the account was founded on. I don't want to remove it, as I use it for my sign in, and its the one that's been seen publicly on mixer and twitch and things like this. So I'd like to keep it as my sign in.

    However, I want the emails to be sent to the correct email address.
  4. Lavindathar Win User

    Sign In Email Query

    Not sure if that was a serious reply or you are trolling.

    It's an automated system. The emails should go to the primary email address that I have assigned with Microsoft. It's pretty much the definition of 'primary email address'.

    What 'people' are you referring too? It's not like there's a guy named Bob sat in Seattle who is personally typing out my email address to send me the latest Fortnite spam.
  5. {Parity} Win User

    Sign In Email Query

    The emails you are getting are addressed to the old email address? If people are still using that email address that is where the emails will go regardless to which one is primary.
  6. IRB Win User

    Xbox Research: Forza Survey

    Hi

    For queries about the survey, you should email the address provided in the survey.
Thema:

Sign In Email Query

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