sign in problem

Discus and support sign in problem in XBoX Accessibility to solve the problem; Hi There 's a problem that 's really bothering me and it is that i can't sing in to my account in my xbox1. I 'v had this problem several times... Discussion in 'XBoX Accessibility' started by Amirhossein Pakseresht, Oct 16, 2018.

  1. sign in problem


    Hi

    There 's a problem that 's really bothering me and it is that i can't sing in to my account in my xbox1.

    I 'v had this problem several times before but i thought it might have been globally and it was solved after a few days.

    But yesterday while i was trying to sign in a new error appeared and said i'm not able to sign in because i am in a special region!

    And its code was " 0x80a40401 " and when i searched it in xbox error & status code search ( Xbox Error Status Codes | Xbox Support ) it said no support article where found for it!

    Please help me if you can or report if you have the same problem.

    Thank you and have a nice day

    ps : I'm from Iran.

    :)
     
    Amirhossein Pakseresht, Oct 16, 2018
    #1
  2. JRydah77
    JRydah77 Guest
    XBOX ONE Sign in problems

    I swear I didn't have this problem in the earlier months when I got my system.
     
    JRydah77, Oct 16, 2018
    #2
  3. JRydah77
    JRydah77 Guest
    XBOX ONE Sign in problems

    For a while now whenever I turn on my Xbox I'll either sign into xbox live but can't sign into my profile or vice versa. The only way I can sign into both is to either do a hard reset on my console if the profile doesn't log in or unplug the Ethernet cable and re-plug it in if its not connecting to Xbox live. Does this happen to anyone else? I started thinking that maybe its because my 1yr old had been turning my system off and on rapidly a few times before I could curb this behavior. Any thoughts? I've reset my modem countless times so its not that.......
     
    JRydah77, Oct 16, 2018
    #3
  4. WPAK
    WPAK Guest

    sign in problem

    Hi there,

    this could be related to the fact that Iran is not a supported Xbox Live Country as seen on this page:
    Xbox Live Countries | Xbox Live International

    You could double check if you can sign in at
    http://account.xbox.com
    and at
    http://account.microsoft.com
    to see if they show any issues

    Also try the manual power cycle steps like mentioned on the following link, be sure to wait at least 60 seconds before powering on again:

    http://support.xbox.com/en-us/xbox-one/console/power-cycle-console


    If not issues are shown you could consider trying to Redownload your profile via the steps:

    1. Remove profile from the console (Make sure you know the account credentials for the account, since you will need them later)
    2. Perform the manual power cycle steps like mentioned before.
    3. Redownload your profile

    If that all fails then it might be best to try and contact Xbox Support via Microsoft Support Chat (or Phone) at
    Contact Us | Xbox Support

    to see if they can determine if it's your account or a region wide issue

    Let us know the results
     
  5. Thank you very much.

    I'll try them and tell you the result.
     
    Amirhossein Pakseresht, Oct 16, 2018
    #5
  6. I did all the methods above and non of them were useful. And in the last method the same error ( 0x80a40401 ) prevented me from re-downloading my account sign in problem :(

    the full error : " You appear to be in a region where this service is not available. (0x80a40401) "
     
    Amirhossein Pakseresht, Oct 16, 2018
    #6
  7. XBF Leonzo G
    XBF Leonzo G Guest
    Hello Amirhossein,

    Thank you for keeping us updated. The Xbox One must be connected to the Xbox servers in order to download the account. This error code appears when Xbox Live is not supported in that region. This was something that was changed through the most recent update.
    Hopefully, the region will be supported again in the future.

    As part of our regular review of our exporting practices, we are making adjustments to our service offerings in some regions to ensure we are compliant with government mandates. As a result, some services are no longer available in all regions. For more
    information on our exporting practices, visit
    https://www.microsoft.com/en-us/exporting/default.aspx
    .
     
    XBF Leonzo G, Oct 17, 2018
    #7
  8. sign in problem

    Hi Leonzo

    Thanks for your answer.

    I think until then my xbox is almost useless sign in problem :((((((
     
    Amirhossein Pakseresht, Oct 17, 2018
    #8
  9. Wolfie McG
    Wolfie McG Guest
    Have you tried a power cycle at all?
     
    Wolfie McG, Oct 18, 2018
    #9
  10. When we can have reasonable answer for this issue? Xbox live just dead for like 4 days. Ofc hard reset and region change didn't work. This is some kind of global issue. For Ukraine, Iran and mb some other regions.
    MS, just tell us should we just throw out our consoles?
     
    ExactingBelt167, Nov 5, 2018
    #10
  11. {Parity} Win User

    Sign In problem

    I am really not sure what to tell you since I can't see what you are looking at. Generally when that happens someone is typing something wrong but since you are sure you are typing it right maybe you should contact support to see if they can assist.

    Microsoft Xbox Support International Contact Numbers. United States, Canada, or Puerto Rico: 1-800-469-9269 or 1-800-4MY-XBOX.

    International direct dial to the United States: 425-635-7180.

    Australia: 1800 555 741.
  12. BoomyBarbecue99 Win User

    Sign In problem

    That managed to get me signed in thanks but now I just need to connect to xbox live.
  13. Keith Farmer Win User

    sign in problem

    By any chance is it saying you already own "activate your game"?
  14. FinickyComet479 Win User

    sign in problem

    I cannot sign into my account in Mahjong. When I click on the games, the window asking me to sign into my Microsoft account comes up. I type in my e-mail address and password and a screen requesting permission to access and update my XBox live comes up.
    When I click on the yes button, it goes back to the game screen and prompts me that it cannot sign me in. The solitaire and tap tiles are letting me sign in with no problems. I am using Windows 8.
  15. stevenwinter Win User

    sign in problem

    My problems started when I got a windows UPDATE, not an UPGRADE. I thought maybe the upgrade would help, but it doesn't.
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sign in problem

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