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Discus and support Sign out in XBoX Accessibility to solve the problem; I came to the Xbox site to try and fig out why my Xbox 360 keeps disconnecting from live & therefore causing me to have to turn console off & on to... Discussion in 'XBoX Accessibility' started by HeatherHodge, Apr 10, 2019.

  1. HeatherHodge
    HeatherHodge Guest

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    I came to the Xbox site to try and fig out why my Xbox 360 keeps disconnecting from live & therefore causing me to have to turn console off & on to continue watching Netflix. That's a whole diff question tho bc now I can't even get into my existing Xbox
    profile bc I accidentally hit ok when a diff email address was automatically in the space so its got me signed in with a newly created profile (where the gamertag was auto created) and I can't figure out how to sign this email out to sign in with the email
    thats associated with the account I'm using on my Xbox. Plz help!..with either or both my questions! Thx

    :)
     
    HeatherHodge, Apr 10, 2019
    #1
  2. Mister Cerb Win User

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    Hey Jarl! There's a couple things you can try and see if it helps at all.

    Easiest would probably be to try a wired connection. Try plugging from your router to your console, then try plugging from your modem directly to your console and let us know the results!

    Next you can try deleting the title update for Black Ops 2 (since the issue started happening after updating that game) and see if that solves the issue.

    To delete the title update:

    -Go to the system hub of your dashboard, then settings, then storage. Find the Black Ops 2 Title Update and delete it.

    -Clear your cache (use this guide:
    support.xbox.com/.../clear-system-cache
    ).

    -Restart your console.

    -Try loading up a game (preferably not Black Ops 2 to start with) and see if it disconnects you from LIVE.

    Let us know how that goes!
  3. atreeherder Win User

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    hey Jarl, a few questions for you and hopefully this can be sorted out quickly enough..

    1) are you using a wired or wireless connection to access Xbox Live?

    2) when you get "cut off" is it that you get signed out of Xbox Live or does the connection to the internet drop altogether?

    3) are you getting cut off when you play a specific game?

    4) how long has this been going on?

    5) did anything change in your network setup in your home prior the start of all this hassle? new devices added, changed provider, router got an update or moved?

    6) have you noticed any patterns in the disconnect, like the amount of time between connect and disconnect is similar each time?

    7) have you seen any error codes pop up when this happens? if so can you include them in your reply.

    Answering these questions will definitely help us to get you a resolution on your connectivity issue.

    On your side note... I'm assuming you mean "i bought revoluton", now I dont know what that is but if its a game or add on you are best to check out

    forums.xbox.com/.../27.aspx
    and if you cant find an answer make a post in that forum so the forum experts can help.
  4. Kkid13 Win User

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    hi max, im using a wireless connection. i keep getting disconnected when a games loads up. it first started happening when i got an update from black ops 2 then other games started doing the same.

    ps: ive got a wii u and i have no problems with that.
  5. Mister Ohnaka Win User

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  6. Unkn0wn1 Win User

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    Usually if you experience frequent sign outs or cant connection, it can be an indication that there is a problem with the router, modem, or even the ISP.

    Can you answer these questions and statements, so we can understand your issue better.

    1). What Country/State/Province do you live in?

    2). Modem brand & model number:

    3). Router brand & model number:

    4). If Wireless, are you using a white or black external adapter, or an internal (Xbox 360S) adapter?

    5). Everything you have tried:

    6). Is UPnP Enabled? Yes/no/Unknown

    7). Do you have a NAT error? If so, what is your NAT type?

    8). Any Error Codes you encounter:

    9). Who is your ISP(Internet Service Provider)?

    10). After you run "Test Xbox LIVE connection" press “Y” for "More Info”. In the pop-up that appears, what are the following values, if shown? (If a value below does not appear for you, just leave it blank.)

    W:

    X:

    Y:

    Z:

    ID:

    L:

    Q:

    T:

    D:

    S:

    C:
Thema:

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