Sold the wrong model xbox one

Discus and support Sold the wrong model xbox one in XBoX on Consoles to solve the problem; To whom this gets to, My name is [Mod Removed], I bought a Xbox one back in November 29th 2013 from a gamestop in Lower Burrell, PA. On February... Discussion in 'XBoX on Consoles' started by SFCB3ATTY 49ERS, Mar 17, 2014.

  1. Sold the wrong model xbox one


    To whom this gets to,



    My name is [Mod Removed], I bought a Xbox one back in November 29th 2013 from a gamestop in Lower Burrell, PA. On February 10th the system stopped working. I called Microsoft support, they asked if I registered my system I said
    no. They asked me for the serial number I gave to them and was put on hold. When they came back on the phone they said my system had a warranty but it didn't they could replace it but they couldn't because it was the European model Xbox 1. they said they
    could send the information up to escalation. after a week of waiting got no response back from the escalation team. I called back into the customer supportthey put me on hold a look at the past history. when they came back on the line they told me that they
    can resubmit it up too escalation. Another week went by and I called back in with still no response from the escalation team. What I was talking to the customer service rep he asked me if I called the GameStop that I purchased the Xbox one from I said no.
    You put me on hold in to the conference call with the GameStop done in lower burrell Pennsylvania. we talked to the manager down there she said because I didn't purchase the replacement plan through Gamestop that I'd have to go through Microsoft to get my
    xbox one replaced. The customer service representative from Gamestop when she got off the phone said that she would let her district manager know. The customer representative from Microsoft said there was nothing they could do except for keep submitting up
    too escalation. on March 14th I received an email from escalation saying that there is nothing they can do because is the European model xbox one even know my address was a US address. They said I would have to go through GameStop to try to get my system
    replaced.I responded back with Tom him he could go back and see the past history of all the call history and sent pictures of my receipt. still no response back.today I called GameStop and if Microsoft Customer Support both of them are telling me to go to
    the other. getting nothing done because some one messed up with shipping the xbox one to the wrong location and leaving me with the problem. So I will post this with a picture of the receipt and xbox box on Facebook and link to both gamestop and Microsoft
    pages till I get this fixed because this is not my fault that they messed up multiple times. And going to send to the news papers or wherever I need to send to, to get this fixed

    :)
     
    SFCB3ATTY 49ERS, Mar 17, 2014
    #1
  2. Photonimus
    Photonimus Guest
    Game download - disk unreadable

    Older Xbox models aren't sold brand new anymore, and their HDs are different and not compatible with the new model.
     
    Photonimus, Mar 17, 2014
    #2
  3. smileskybird
    smileskybird Guest
    Xbox One Kinect Adaptor for S/X models has Sold Out! with no further production planned.

    Microsoft has stopped manufacturing AND has SOLD OUT their Kinect cable

    https://www.xbox.com/en-NZ/xbox-one/accessories/kinect/kinect-adapter

    The Xbox One Original console does NOT need a special cable to connect the Kinect to it. However the S model and the upcoming Xbox One X model need it. That's the advantage of the original console model.

    All NZ and Australian retailers (physical and online) have sold out. And lol, even Microsoft's store, the manufacturer themselves, have sold out!

    It is a lot more understandable now why people won't use Kinect. However you can buy non-official 3rd party adaptors. I know one NZ popular site where someone is selling such a thing for $24. Mighty ape a popular NZ online site has also sold out.

    The fact that most retailers around the world especially in Australia/New Zealand has sold out, is that Microsoft did not manufacturer enough of them. If people think Kinect is dead, why is this device sold out??

    However I will aim to get one, even if I have to order it from the UK/US amazon thingy. Or I could get a 3rd party unofficial from a NZ retailer.
     
    smileskybird, Mar 17, 2014
    #3
  4. Photonimus Win User

    Game download - disk unreadable

    Older Xbox models aren't sold brand new anymore, and their HDs are different and not compatible with the new model.
  5. RandyAU93 Win User

    Several problems with Xbox One NEED HELP

    What model Xbox One is this? First-gen (sold 2013-2016), One S (2016-present) or One X (2017-present)? That might offer some insight, too.
  6. BEASTmmb Win User

    Xbox 720

    ^Thats probably because they never sold out. They ran out of the better model, but not the basic one.
  7. ShadowChaser36 Win User

    When you buy an X1, its not only hardware, you buy into an ecosystem

    Had my first Xbox since 2006 and had one RROD. After that, not a problem again. Sold it and got a Slim model without any problems to date. Xbox will have the best multiplayer experience on consoles.
  8. x24hrs2livex Win User

    Day 1 2013

    I wouldn't trade the last 11 months with my Xbox One for a cheaper model. I guess something is wrong with me
Thema:

Sold the wrong model xbox one

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