Sold Xbox One without factory reset!

Discus and support Sold Xbox One without factory reset! in XBoX Accessibility to solve the problem; Sold Xbox one tonight and forgot to do factory reset. It was my 6 year olds and was set up to automatically log him in. It’s attached to my microsoft... Discussion in 'XBoX Accessibility' started by KarenPiney, May 11, 2019.

  1. KarenPiney
    KarenPiney Guest

    Sold Xbox One without factory reset!


    Sold Xbox one tonight and forgot to do factory reset.

    It was my 6 year olds and was set up to automatically log him in.

    It’s attached to my microsoft account and payment card.

    His settings require my permission before purchasing anything.

    I’ve changed my Microsoft Account password but can’t remove the device from my account. Can’t change payment details as i pay monthly for MS

    O365 subscription.

    Does anyone think i’m at risk?

    Thanking you in advance

    xx

    :)
     
    KarenPiney, May 11, 2019
    #1
  2. zXN1ght FuRyXz Win User

    Sold Xbox One without factory reset!

    Seems this has already been answered before i got here 🙃
  3. XBF Felixx P Win User

    Sold Xbox One without factory reset!

    Hello
    KarenPiney
    !

    For peace of mind, I would suggest contacting an Xbox Live support agent by following the steps below. The agent would be able to look into your account and make sure that you're account and payment information is protected.



    As provided above the best way to reach Live Support would be here:
    https://support.xbox.com/contact-us#0



    Step 1 ----Select Xbox One

    Step 2 ----Select See other options

    Step 3 ----Select topic (Ex. System Update)

    Step 4 ----Select "Show contact options"

    Step 5 ----Select request a call from support



    I hope this helps a bit more.

    Felix

    Xbox forums support
  4. KarenPiney Win User

    Sold Xbox One without factory reset!

    Thanks

    changed his password now too.

    What a dim wit I’ve been.

    Wouldn’t guess I’ve worked in IT more than 25 years 😳
  5. steeledwand7664 Win User

    Sold Xbox One without factory reset!

    If yor son was using your account yhen changing the password on your account would be enough if he had his own account and it was a child account under your adult account then you should be able to see his email info at account.microsoft.com/family

    If he had his own account that was not part of your family and you know his gamertag you can contact xbox support at support.xbox.com/contact-us and give them the gamertag and if they can verify ownership of the account they can tell you the email associated
    with that gamertag then you cango in and change the password on his account
  6. CrazY1985 Win User

    Sold Xbox One without factory reset!

    Changing the password from the account should be enough
Thema:

Sold Xbox One without factory reset!

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