Some xbox games with gold games have disappeared

Discus and support Some xbox games with gold games have disappeared in XBoX Games and Apps to solve the problem; We were playing an Xbox360 game I got with Games with Gold on Friday and on Saturday it gave me an error code asking if I am the owner. I am and went... Discussion in 'XBoX Games and Apps' started by SandyClark2, Sep 4, 2019.

  1. SandyClark2
    SandyClark2 Guest

    Some xbox games with gold games have disappeared


    We were playing an Xbox360 game I got with Games with Gold on Friday and on Saturday it gave me an error code asking if I am the owner. I am and went through all of the support steps, including restarting. The next time I logged on, the game was completed
    gone. There is at least one other came (an Xbox One game) that is giving me the same error. It hasn't disappeared, but won't let me play. Any ideas what is going on?

    :)
     
    SandyClark2, Sep 4, 2019
    #1
  2. XBF Diego M Win User

    Some xbox games with gold games have disappeared

    Hi SandyClark2,

    Thank you for posting on the Xbox forums. I'd be happy to help.

    What games are you having issues with that were free with Games with Gold?

    The first thing to confirm is that you still have an active Xbox Live Gold subscription. Once the subscription expires, you will not be able to play games you redeemed and downloaded through Games with Gold. You can check this from the console under Settings>Account
    and then Subscriptions or you can check online at https://account.microsoft.com/services/.

    If your Xbox Live Gold subscription is active, then search for those games with the right account in the Microsoft Store and try installing from there. If you did redeem the game when it was available it should say "With Xbox Live Gold, play this game, or
    buy it to own".
  3. Queen of Misery Win User

    Games DISAPPEAR from digital library (May 2019)

    I do know that any games you got through Games With Gold disappear if your Xbox Live subscription expires.
  4. Kayla-C68D60A2-1AF7- Win User

    Achievements not adding up.

    It says I have 6 for the game, I click on it and it says I have 8, there was a point where Borderlands PS disappeared from my game history... For some reason I'm losing all my gold keys as well...:( Hope this gets fixed soon.
  5. tsrqqrrqjjkllll Win User

    Games with gold games disappeared?

    I also have a similar problem as well I got Grid 2 for free cause I have gold but when I wanted to re download it it's says that I didn't get it and that I have to pay 25 dollars and I had the game for a very long time so I got upset when it was gone.
  6. Mister Maka Win User

    Games with gold games disappeared?

    No problem JawsOceanian14!

    Really sorry to hear that the game purchases didn't go through properly. If you run into this with any future titles please let us know :)
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Some xbox games with gold games have disappeared

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