Someone charged my acct

Discus and support Someone charged my acct in XBoX Games and Apps to solve the problem; Hi there, i recently have been charged for mortal combat aswell as 6 other dlc's accumulating a bill close to $200. They were bought as a "gift" and... Discussion in 'XBoX Games and Apps' started by nf IronMace115, Jul 6, 2019.

  1. Someone charged my acct


    Hi there, i recently have been charged for mortal combat aswell as 6 other dlc's accumulating a bill close to $200.

    They were bought as a "gift" and have synse been redeemed on this persons account. I need to know if there is any way we can reverse this transaction. Please and Thank you

    Scencerly, a disturbed customer

    :)
     
    nf IronMace115, Jul 6, 2019
    #1
  2. Allebas Win User

    Someone charged my acct

    Hi nf IronMace115,

    Since gifts and DLC are non refundable you need to reach out to Xbox customer service by request a call back . Also, I recommend contacting your bank/credit issuer and cancel card and dispute the charges made on your account. Change the password of your
    account immediately as well.
  3. AridLizard Win User

    Someone charged my acct

  4. XBF Brad A Win User

    Someone charged my acct

    Hello NF,

    As the question has been answered, I will go ahead and lock this thread as to prevent repetitive answers. Feel free to come back anytime if you have a question or issue. Also there is nothing more the forums can do in this
    situation.

    Thanks,

    Brad
  5. Gimpy_P Win User

    Someone charged my acct

  6. choppyseize Win User

    Someone charged my acct

    If you want to speak to someone directly you can request a free call-back by signing on at
    https://support.xbox.com/contact-us and selecting Billing. When prompted to speak to a virtual agent, decline
    it. After answering a few more questions, you should get the option to request a callback.
Thema:

Someone charged my acct

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