someone has been using my debit card fraudulenly on fortnite

Discus and support someone has been using my debit card fraudulenly on fortnite in XBoX Sales and Promo to solve the problem; Hi! I've had 4 payments come out of my account fraudulently paying for Fortnite coins, what do I do? Thanks Emma 8074dc56-3cc1-4502-8e31-a3f725c60718 Discussion in 'XBoX Sales and Promo' started by EmmaC74, Jul 11, 2019.

  1. EmmaC74
    EmmaC74 Guest

    someone has been using my debit card fraudulenly on fortnite


    Hi!

    I've had 4 payments come out of my account fraudulently paying for Fortnite coins, what do I do?

    Thanks

    Emma

    :)
     
    EmmaC74, Jul 11, 2019
    #1
  2. Allebas Win User

    someone has been using my debit card fraudulenly on fortnite

    First, do anyone in your household plays Fornite? This is important information requesting charges not made by you:

    This category covers purchases made by someone else using your payment information (either on your account or their own). Please read the following notes before continuing.

    If you don’t know who made this purchase:

    • If you have compared your bank or credit card statement with your Xbox account purchase history (as well as the purchase histories for all family members) and cannot identify the source of the charge you are seeing, please request
      a call from Xbox Support
      so we can remove this payment instrument to prevent any further unauthorized charges.
    • You will need to contact your financial institution for a refund.
    • If you see charges on your Microsoft account or your child’s Microsoft account that were not made by a known person, contact your financial institution.
    If you do know who made this purchase:

    • If you know the person who made this purchase, see the article Prevent unauthorized purchases on Xbox One for tips on how to keep your
      account secure and prevent unwanted purchases in the future.
    • To help us better protect your account, we’ll need you to tell us whether the person who made the purchase was:
      1. your child;
      2. another child;
      3. an adult in your family;
      4. a friend or other known adult.
    You can provide additional details about who made this purchase, and whether the purchase was made on your account or theirs, when you fill out the refund request.
  3. Swift Oldboy Win User

    someone has been using my debit card fraudulenly on fortnite

    Please don't forget to contact your bank to let them know about your situation, try to get a different debit card as well.
  4. FreakRoach Win User

    someone has been using my debit card fraudulenly on fortnite

    You should immediately call your bank and get your debit card blocked and cancelled. It'll also be a good idea to change the password of your Epic account.
  5. {Parity} Win User

    someone has been using my debit card fraudulenly on fortnite

  6. XBF Brad A Win User

    someone has been using my debit card fraudulenly on fortnite

    Hi Emma

    First off would recommend to remove your card off any accounts, you can also check the

    order history
    to see if you have children they been using the card.

    I'm sorry to hear about the issue with the purchases.Here is some additional information regarding the refund process.

    In regards to requesting a refund you will need to do so online. Click here to learn
    How
    to complete the refund request form
    .

    After you submit the request, you’ll receive confirmation and follow-up emails that will include instructions on how to keep track of your request.


    If you are needing further assistance with the purchase I would suggest to contact Live Support.


    When you go to Contact Us,follow these steps to request a call:

    Step 1 ----select Xbox One

    Step 2 ----select see other options then subscription changes

    Step 3-----select show contact options

    Step 4 ----select request call from support

    Please be sure to try the website request refund first, as agents will direct you there anyway. Also you are able to reply to the emails that you will receive from doing the online request directly.



    Hope this helps.



    Thanks,

    Brad
Thema:

someone has been using my debit card fraudulenly on fortnite

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