someone in my family ordered a prepaid thing and I didnt receive my credits

Discus and support someone in my family ordered a prepaid thing and I didnt receive my credits in XBoX Sales and Promo to solve the problem; please I didnt receive my credits and I dont know if a code sends with it e140e4a7-f95c-483c-b5ff-322f34b8ded1 Discussion in 'XBoX Sales and Promo' started by LukeTheLlamaツ, Feb 12, 2019.

  1. someone in my family ordered a prepaid thing and I didnt receive my credits


    please I didnt receive my credits and I dont know if a code sends with it

    :)
     
    LukeTheLlamaツ, Feb 12, 2019
    #1
  2. OK Fowl Win User

    someone in my family ordered a prepaid thing and I didnt receive my credits

  3. HuMpLeDiLLsKiN Win User

    Still have not received 15000 preorder bonus points-case number: 1361647172

    Reference numbers are only used by phone and chat support and should actually not be posted on the forums. This forum and Twitter are the only places to receive support for the Rewards program.

    Did you preorder the game digitally or as a physical disc from microsoftstore.com? Digital orders are not eligible for that offer.

    As far as other purchases, are there any specific offers you're looking for credits from? In order to receive credits, your purchases either have to be eligible for a specific offer on the site at the time, or you need at least 1 star level in order to receive
    VIP rebates.

    It was supposed to be a hard disc copy, but it showed up in my games section on my xbox for download? So it ended up being the digital copy that I received. At the time I didnt mind the mistake, but now someone is saying that digital copies dont count towards
    bonus credits?? What do you mean I have to be 1 star level? How do I do that?
  4. HuMpLeDiLLsKiN Win User

    Still have not received 15000 preorder bonus points-case number: 1361647172

    Hello ,

    What game did you pre-order? We do not see any recent MicrosoftStore.com physical (disc) purchases.

    I preordered NBA 2k17

    It was supposed to be a hard disc copy, but it showed up in my games section on my xbox for download? So it ended up being the digital copy that I received. At the time I didnt mind the mistake, but now someone is saying that digital copies dont count towards
    bonus credits??
  5. Venomous Win User

    Gold Family Pack for retail?

    I originally got my XBOX Live Gold by adding a credit card to my account. Two years later My credit card info was compromised. I got charges of over $1000 on my card. I believe my credit card information was gotten through My Xbox Live account. Why do I
    think that? Because all the fraudulent charges were for online purchases from Microsoft. I called Microsoft and had to fight with them to remove my credit card info. Last year the only way to get a Family Pack was to use a credit card on your account, so I
    did. A few weeks ago my credit card info was obtained by someone again and guess what????? The first $1200 fraudulent charge was online with Microsoft. Until Microsoft offers a Prepaid Family Plan Card at Retailers I will not give them any more money on for
    LIVE or on Live. Trust me I was not Phished.
  6. DJ Teknology Win User

    Pre-order games on demand punch card

    And I didn't receive credit dor my Steep pre-order
Thema:

someone in my family ordered a prepaid thing and I didnt receive my credits

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