Something went wrong parental control child locked out of account

Discus and support Something went wrong parental control child locked out of account in XBoX Accessibility to solve the problem; Hi there I have been on chat and call with Microsoft 5-6 times now and no one can solve this problem so hoping someone here can. For some reasons my... Discussion in 'XBoX Accessibility' started by calopie99, May 20, 2022.

  1. calopie99
    calopie99 Guest

    Something went wrong parental control child locked out of account


    Hi there I have been on chat and call with Microsoft 5-6 times now and no one can solve this problem so hoping someone here can.

    For some reasons my adult account has been separated from my child's account. When my child tries to log into their outlook child's account they need permission from me but since we are not linked anymore we are stuck as it comes up with the message "Something went wrong. Its not you but us"

    I have tried over the phone and on chat the following things...

    1- Resend family invite (This doesn't work because can not get into childs account)

    2- logging in on different browsers and computers, tablets xbox etc

    3- Tried resetting childs password but that works but still gets to the step of needing parental consent and so can not get into account

    4- Tried resetting my password and doesn't work.

    It seems like everything we do, we can not get into his account. He has all his gaming attached to this account and will lose everything if he can not get in. Someone please help?

    :)
     
    calopie99, May 20, 2022
    #1
  2. JosefLBohorquez Win User

    Something went wrong parental control child locked out of account

    Hi and thanks for reaching Xbox gamer's community. My name is Josef.
    Thanks for reaching out! I'm an Independent Advisor and a Microsoft user like you.
    I'll be happy to assist you out today.

    Hope you're doing great today Calopie

    Could you try this:

    Create a new account that can be considered as an adult account (try using another web browser or incognito mode).

    Once done, add your main account as organizer via the link below. (you can see in the new account an "add member" button
    https://account.microsoft.com/family/

    Please double check that you select your main account as organizer too, not member.

    Once successfully added, sign out from your account everywhere and restart your PC
    Then log in your account again and try downloading the game.

    Just to double check, please check if you can change birthdate to more than 18
    https://account.microsoft.com/profile
  3. [Farscape] Win User

    What happens if I leave the family

    you will get locked out of a lot of features due to the account being a child account, and you can't leave, only the parent can release the child account. there still hass to be a parent attached to the account too.
  4. WPAK Win User

    Profiles XBOXONEX creation

    Hi there,

    if the account creating settings have been 'locked' by a parental account then that parental account needs to unlock that option.

    Wrong password could be the cause. To be sure have the parental account owner log into their account at xbox.com and or account.microsoft.com.

    If the parental account settings are unknown then please have the parental account owner try and recover the account settings via:

    https://support.xbox.com/my-account/microsoft-account/forgot-microsoft-account-solution


    Something that could be tried is sign out of the Child account and then signing in with the Parental account itself (assuming the parental account is still present)

    Let us know the results
  5. Mister Gwyther Win User

    Online Safety Settings

    Basically if the child account isn't showing on that menu, either it isn't the correct parent account you are checking on, or something is wrong. Have you checked your other accounts to see if one of them is the parent?
  6. ngocphi Win User

    Son purchasing

    put him on a parental controlled child account

    If you created an adult account you would have to make a new account this is something that has to be done upon creation by the parent
Thema:

Something went wrong parental control child locked out of account

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