Sony STR-DH520: Xbox One X / Sony STRDH550 Receiver - Audio issues with 4k

Discus and support Sony STR-DH520: Xbox One X / Sony STRDH550 Receiver - Audio issues with 4k in XBoX TV Hardware to solve the problem; Sony (Audio/Video Receivers) STR-DH520: Xbox One X / Sony STRDH550 Receiver - Audio issues with 4k This is the first time I've heard of something of... Discussion in 'XBoX TV Hardware' started by shredmasta8, Apr 5, 2019.

  1. shredmasta8
    shredmasta8 Guest

    Sony STR-DH520: Xbox One X / Sony STRDH550 Receiver - Audio issues with 4k


    Sony (Audio/Video Receivers) STR-DH520: Xbox One X / Sony STRDH550 Receiver - Audio issues with 4k
    This is the first time I've heard of something of this magnitude, something with the TV sounds off with the 4K Compatibility. Hopefully fixed soon

    :)
     
    shredmasta8, Apr 5, 2019
    #1
  2. dtfkl Win User

    Sony STR-DH520: Xbox One X / Sony STRDH550 Receiver - Audio issues with 4k

    This is the first time I've heard of something of this magnitude, something with the TV sounds off with the 4K Compatibility. Hopefully fixed soon
  3. XBF Diego M Win User

    Xbox One X / Sony STRDH550 Receiver - Audio issues with 4k

    Hi shredmasta8,

    Thank you for coming to the forums. I'd be happy to provide some information.

    This is a bug the Xbox Insider team has been investigating for some time now that relates to issues on the Xbox One X when plugged into an audio receiver or soundbar with surround sound and 4K resolution set at the same time via HDMI. I'm not sure what the
    causes this bug with the Xbox One X but it is something they're working on with the preview update builds.

    What speaker output option do you have it set to in the Xbox sound settings? Does this only happen when you physically change the volume on the receiver? Do you have a remote that controls the volume or just on the receiver?

    I recommend for basic troubleshooting to go ahead and do a
    hard reset and power cycle
    . Hold down the power button on the console for about 10 seconds until it shuts down and then remove the power cable from the Xbox and the power outlet for about 2-3 minutes. Then re-connect and
    turn on the Xbox. Also, reconnect the HDMI cables between the console, receiver, and TV to reestablish a solid connection.
  4. shredmasta8 Win User

    Xbox One X / Sony STRDH550 Receiver - Audio issues with 4k

    Hi ,

    Thank you for coming to the forums. I'd be happy to provide some information.

    This is a bug the Xbox Insider team has been investigating for some time now that relates to issues on the Xbox One X when plugged into an audio receiver or soundbar with surround sound and 4K resolution set at the same time via HDMI. I'm not sure what the
    causes this bug with the Xbox One X but it is something they're working on with the preview update builds.

    What speaker output option do you have it set to in the Xbox sound settings? Does this only happen when you physically change the volume on the receiver? Do you have a remote that controls the volume or just on the receiver?

    I recommend for basic troubleshooting to go ahead and do a
    hard reset and power cycle
    . Hold down the power button on the console for about 10 seconds until it shuts down and then remove the power cable from the Xbox and the power outlet for about 2-3 minutes. Then re-connect and
    turn on the Xbox. Also, reconnect the HDMI cables between the console, receiver, and TV to reestablish a solid connection.
    Hi Diego! This is great that the Xbox team is working on a fix.

    This happens when I physically change the volume on the receiver, as well as with the remote. My speaker output is set to 5.1.

    Unfortunately I have tried the hard reset many times with no success. Hoping an update comes soon!
  5. EggsBoxJuan Win User

    Error code 0x80bd0009. Xbox One S. Cannot select 7.1 or 5.1 uncompressed, only stereo.

    If you connect the Xbox directly to the TV do you have any issues ? Looking at the Sony website that model receiver doesn't support a 4k passthrough. There was a firmware update way back in 2014, it may be worth just checking that your receiver is fully
    up to date.

    www.sony.co.uk/.../str-dn1030
  6. AquarrzSudnnym Win User

    Sony STR-DH520: New Xbox One X *Static Sounds*

    G'day,

    You are not alone! It has been reported in the XBox Insiders Forum . I occasionally hear the same distortion while in the Dashboard but not as much as a few updates back.
Thema:

Sony STR-DH520: Xbox One X / Sony STRDH550 Receiver - Audio issues with 4k

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