Still receiving mails for sold xbox

Discus and support Still receiving mails for sold xbox in XBoX Games and Apps to solve the problem; I sold my XBox One about a month ago and today I received mails for three game purchases. Nothing shows up in my transactions but I precautionary... Discussion in 'XBoX Games and Apps' started by iGod90, Feb 18, 2014.

  1. iGod90
    iGod90 Guest

    Still receiving mails for sold xbox


    I sold my XBox One about a month ago and today I received mails for three game purchases.

    Nothing shows up in my transactions but I precautionary removed my credit card information and changed my account password.

    I removed my Gamertag from the xbox before selling it. Why do I still receive this emails?

    Thanks in advance

    :)
     
    iGod90, Feb 18, 2014
    #1
  2. Receiving Payment Confirmation

    I previously shared an Xbox with a friend, but I have since then sold the console to them but I am still receiving e-mails whenever they make a purchase. They are not using my card and I have no idea how to stop it. I have tried managing devices and it is
    not there. I only know the gamertag, all I would like is for their e-mail to be changed to their own one.
     
    SublimedKarma22, Feb 18, 2014
    #2
  3. XB92AI
    XB92AI Guest
    I think I somehow have 2 Xbox Gamertags associated to my primary E-Mail address and that is why I am not receiving any E-mails.

    Hi,

    So, a while ago I changed the E-Mail associated with my gamertag to a new E-Mail. Since then I have not been receiving any E-Mails regarding Xbox, Xbox Live, Xbox Rewards or Xbox Ambassadors.

    I sometimes get E-Mails regarding a different Xbox Live Account, not my primary one. I am not sure how this has happened but I believe there are 2 gamertags associated to my one E-Mail address and that may be why I am not receiving any E-mails.

    THIS Is my main Gamertag, is the one I use and have always used.

    Thank you for any help.
     
    XB92AI, Feb 18, 2014
    #3
  4. ShupDaWup
    ShupDaWup Guest

    Still receiving mails for sold xbox

    Please call xbox support. let them know that your Xbox console has been sold, and you have removed account from it & as well as the credit card. Ask support to start unauthorized access investigation. Keep in mind that support will ask for your old console
    ID or serial number.

    I would also recommend to contact your bank, and ask them to block any transaction requests from xbox live system.
     
    ShupDaWup, Feb 19, 2014
    #4
  5. ShupDaWup Win User

    Still receiving mails for sold xbox

    Please call xbox support. let them know that your Xbox console has been sold, and you have removed account from it & as well as the credit card. Ask support to start unauthorized access investigation. Keep in mind that support will ask for your old console
    ID or serial number.

    I would also recommend to contact your bank, and ask them to block any transaction requests from xbox live system.
  6. tuta77 Win User

    Killer Instincts (Free Game Reward Email Problem)

    I completely forgot about this reward. I received the mail and still didn't receive any code.
  7. GENSorrow Win User

    Purchased Xbox One last week. Now hearing about KI codes that could have possibly been sent out - might have deleted e-mail

    That would be true had 2 other friends who got their codes via e-mail never received a notification via gamertag, they just seen the e-mail by accident and checked it. Still waiting on a Xbox Support employee
  8. JustinDirtyGold Win User

    I just won points from a sweepstakes! BUT...

    I would suggest waiting a few day's, I won a few sweetstakes before, and it took 2 - 4 days for me to receive the E-mail with the information on how to claim what I have won. If you wait a couple day's and still don't receive the E-mail then I would suggest
    maybe calling support or something along those lines, but I am sure you will receive the E-mail shortly.
  9. RomainCAZAJOUS Win User

    Migration compte Xbox live, Gametag et Rewards

    Bonjour,

    J'ajouté un alias via @gmail.com

    Recevrai-je toujours les mails de microsoft (xbox live, rewards...)?

    ------

    [Mod Translation - Hello,

    I added an alias via @ gmail.com

    Will I still receive mails from microsoft (xbox live, rewards ...)?]
Thema:

Still receiving mails for sold xbox

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