Stolen Gametag ?

Discus and support Stolen Gametag ? in XBoX Accessibility to solve the problem; Hi all, for a good week before last Friday I kept getting messages asking me to reset my password, around 30 times. But last Friday I noticed 3 £15.00... Discussion in 'XBoX Accessibility' started by williamrobinson4u, Jun 1, 2019.

  1. Stolen Gametag ?


    Hi all, for a good week before last Friday I kept getting messages asking me to reset my password, around 30 times. But last Friday I noticed 3 £15.00 purchases on my account ? I contacted Microsoft Support and they refunded me, and locked my account. They
    releases it again so I could log in on Monday but my Gametag was gone, I had a new, blank one with none of my games or achievements in there. I searched my Gametag and it is there but not on or attached at all to my email. I again notified Microsoft and although
    they have asked for more information I still have no games or achievements on my account.... I want my Gametag back ?

    Has this happened to anyone else and if so, how long does it take to get my account back the way it was ?

    When last contacting Support the guy was not helpful at all, and it ended with him saying "Well you got your money back didn't you" then cut the chat off. I was furious at his attitude. All I was asking was how did someone access my account, how did they
    make 3 purchases from my account and how did they take my Gametag off my account and he lost the plot ? I've kept the chat and I'm thing of complaining but will that make any difference ?

    The highest Level is now looking into it but as said, it's a week now I've not had access to my Gametag ….

    Any help out there

    William

    :)
     
    williamrobinson4u, Jun 1, 2019
    #1
  2. williamrobinson4u Win User

    Stolen Gametag ?

    Support just says they cant help as the higher level support is dealing with it. The only way i can contact higher level support is email and there not replying ? "

    As way of an update.....

    Yet another week passes !!! NO CORRESPONDANCE AT ALL FROM MICROSOFT !!! I am really disappointed in the service I'm receiving from Microsoft. What has happened to Support ? Is it a shortage of staff, or just people who don't know what they are doing.
    It's a pretty simple thing to do to get my gametag "Tylerjames2u" back after my account was hacked and it was stolen.

    My Gametag is still there, floating about the Microsoft xbox server, being un used just floating there. All they have to do is re-link it back onto my account ? At least that way I'd be able to play on my account ?

    I've made a complaint now, we'll see how long this angle or approach takes....

    I'm now going to ask to be compensated for my lost time on xbox, as I'm unable to play without my gametag.
  3. Ayrxl Win User

    Stolen Gametag ?

    When u notice anything strange happen on your account money wise make sure u update ur password and security information asap. I hope this helps u out in the future!
  4. XBF Brad A Win User

    Stolen Gametag ?

    Hi William,

    As the question has been answered by a few people. I will go ahead and lock this thread as it has been resolved. Feel free to come back anytime if you have a question or issue.

    Thanks,

    Brad
  5. ForzaDrift Girl Win User

    Stolen Gametag ?

    I think somebody hacked into your account make sure you use 2 step verification so nobody can hack your account again
  6. williamrobinson4u Win User

    Stolen Gametag ?

    Hi and thanks for your reply/help....

    I don't think I've ever logged into my account outside the home and I am mindful of others watching. The phone ? I only read the content of what's on or been posted but as you say the keyboard sniffer and such ? WELL, I've nothing on it or in my xbox account
    that would interest them now I've removed all Bank account info and cards from all sites I use, so they may well get in but there's nothing in there.
Thema:

Stolen Gametag ?

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