Stolen Gametag ?

Discus and support Stolen Gametag ? in XBoX Accessibility to solve the problem; Hi all, for a good week before last Friday I kept getting messages asking me to reset my password, around 30 times. But last Friday I noticed 3 £15.00... Discussion in 'XBoX Accessibility' started by williamrobinson4u, Jun 1, 2019.

  1. Stolen Gametag ?


    Hi all, for a good week before last Friday I kept getting messages asking me to reset my password, around 30 times. But last Friday I noticed 3 £15.00 purchases on my account ? I contacted Microsoft Support and they refunded me, and locked my account. They
    releases it again so I could log in on Monday but my Gametag was gone, I had a new, blank one with none of my games or achievements in there. I searched my Gametag and it is there but not on or attached at all to my email. I again notified Microsoft and although
    they have asked for more information I still have no games or achievements on my account.... I want my Gametag back ?

    Has this happened to anyone else and if so, how long does it take to get my account back the way it was ?

    When last contacting Support the guy was not helpful at all, and it ended with him saying "Well you got your money back didn't you" then cut the chat off. I was furious at his attitude. All I was asking was how did someone access my account, how did they
    make 3 purchases from my account and how did they take my Gametag off my account and he lost the plot ? I've kept the chat and I'm thing of complaining but will that make any difference ?

    The highest Level is now looking into it but as said, it's a week now I've not had access to my Gametag ….

    Any help out there

    William

    :)
     
    williamrobinson4u, Jun 1, 2019
    #1
  2. williamrobinson4u Win User

    Stolen Gametag ?

    Support just says they cant help as the higher level support is dealing with it. The only way i can contact higher level support is email and there not replying ?
  3. Ayrxl Win User

    Stolen Gametag ?

    When u notice anything strange happen on your account money wise make sure u update ur password and security information asap. I hope this helps u out in the future!
  4. ForzaDrift Girl Win User

    Stolen Gametag ?

    I think somebody hacked into your account make sure you use 2 step verification so nobody can hack your account again
  5. williamrobinson4u Win User

    Stolen Gametag ?

    I've already changed to 2 step verification, and I'd never share or let anyone use my password.

    How can someone just change your password, at the vey least they send a email verification ? All I got was notification my password had changed ? I'm in the UK so found it odd that my last 3 log ins were USA, INDIA, and FRANCE surely Microsoft security
    features should have picked up on that ?

    Now I feel I'm not being told anything about how this has happened at all.

    So it looks like another weekend without my account....
  6. ScheduledAbyss8 Win User

    Stolen Gametag ?

    To avoid these things happening I advise you to change passward often and to activate the authentication by SMS with your mobile number, so every time you try to access you will be sent a message with a code that only you can see and make more secure your account.
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Stolen Gametag ?

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