Store problem

Discus and support Store problem in XBoX Sales and Promo to solve the problem; I have a friend from Barbados who was after buying a game through their laptop using the US store as she has a $50 gift card attached but it keeps... Discussion in 'XBoX Sales and Promo' started by risky10, Jul 29, 2019.

  1. risky10
    risky10 Guest

    Store problem


    I have a friend from Barbados who was after buying a game through their laptop using the US store as she has a $50 gift card attached but it keeps sending her to the Barbados store when she clicks continue to us store it asks for PayPal or credit card
    and won't let her use the gift card can anyone help (also the Barbados store only has apps not games)

    :)
     
    risky10, Jul 29, 2019
    #1
  2. Ecko-6B2570FA-4302-4 Win User

    Problem with the store

    Hi,

    Are you having a problem on your Xbox or the website itself?

    Thanks,

    ____________________________________________

    Ecko
  3. WPAK Win User

    Problem with the store

    Hi there

    be sure to check if everything like payment options etc. is fully up to date at
    http://account.microsoft.com and check the transactions to see if they show any errors that might help determining the cause

    Also check if there are any oustanding payment issues at
    http://account.microsoft.com/services


    If all information is correct and you are still experiencing issues or you are having issues sorting the problems on that link then you will have to contact Xbox Support via Phone (or Microsoft Support Chat)

    They are the only ones that can handle billing related issues. To contact Xbox Support use
    http://support.xbox.com/contact-us

    Keep in mind that the issue selected determines the contact options shown

    Let us know the results
  4. PRIMO 0X3 Win User

    Store problems

    Hi there,

    please double check if using a Debit card is supported by your country, since not all countries it is a supported payment method.

    Also be sure to check if you can add it as payment option via
    http://account.microsoft.com/


    it might also give more information why it isn't working.

    Let us know the results
    I already used this method of payment before and did not even let me enter a credit card, then it is an internal problem and the worst, it has not resolved, I do not know if it does not, the importance
    of what happens
  5. WPAK Win User

    Store problems

    Hi there,

    please double check if using a Debit card is supported by your country, since not all countries it is a supported payment method.

    Also be sure to check if you can add it as payment option via
    http://account.microsoft.com/


    it might also give more information why it isn't working.

    Let us know the results
  6. dlCHIEF58 Win User

    The problem with store

    There are currently problems with Live on the backend which is affecting items in the online store for the 360. The Xbox team is currently working to resolve it - the only thing that you can do for now is patiently wait until it is fixed.
Thema:

Store problem

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