Stuck in Store screen

Discus and support Stuck in Store screen in XBoX on Consoles to solve the problem; I found the answer, the remote was dropped and the RT button was stuck Stuck in store screen, will not navigate home My Xbox is stuck in the store... Discussion in 'XBoX on Consoles' started by missrebecca73, Oct 8, 2019.

  1. Stuck in Store screen


    I found the answer, the remote was dropped and the RT button was stuck Stuck in store screen, will not navigate home

    My Xbox is stuck in the store screen. I can't navigate to apps I can't get home no matter which buttons I press I turn it off for 10 minutes I did a hard power cycle, nothing works.

    I used both my controller and the Xbox app on my phone same thing, it's the stupid console.

    Anyone know if this can be fixed?

    :)
     
    missrebecca73, Oct 8, 2019
    #1
  2. missrebecca73 Win User

    Stuck in Store screen

    The RT button was stuck on the remote from being dropped.
  3. XBF Leo G Win User

    Stuck in Store screen

    Hello missrebecca73,

    Thank you for posting on the Xbox forums. We understand that your console is stuck on the store screen which is not allowing you to utilize other areas of the console. Is this issue occurring on an Xbox One or Xbox 360? If this issue is occurring on
    an Xbox One, we recommend completing a
    soft factory reset
    . This type of factory reset will keep all your games and applications installed, but it will remove all the profiles from the console. Therefore, the email address and password of those accounts must be known before this step is taken.
    Be sure to let us know the results!
  4. MoeZArts Win User

    Xbox stuck in store screen, will not navigate home My Xbox is stuck in the store screen.

  5. x Sarasaurus x Win User

    Xbox stuck in store screen, will not navigate home My Xbox is stuck in the store screen.

    Hi there,

    Is it the controller that is unresponsive, resulting in your console being stuck in the store??

    If this is the case,

    Go ahead and tap the sync button located on your controller and on the console. If it is still stuck

    Try to shut the console down completely. Start by holding your finger on the power button until it shuts down. Now unplug the console and wait a good few minutes, typically 5 minutes, then plug the console in and start it back up.

    Alternatively if both the console and controller are still under warranty you may lodge a request for a repair here at Device support

    Another process of elimination could be to also, head on over to setting, network, advanced, alternate mac address and click clear. This will prompt a restart of the console.
  6. AlexDaSilva95 Win User

    GTA V stuck on "Loading Story Mode: <username>"

    I've been stuck on the loading store mode : username screen for hours and I've turned the console off restarted download and nothing. What can I do
Thema:

Stuck in Store screen

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