Stuck in Store screen

Discus and support Stuck in Store screen in XBoX on Consoles to solve the problem; I found the answer, the remote was dropped and the RT button was stuck Stuck in store screen, will not navigate home My Xbox is stuck in the store... Discussion in 'XBoX on Consoles' started by missrebecca73, Oct 8, 2019.

  1. Stuck in Store screen


    I found the answer, the remote was dropped and the RT button was stuck Stuck in store screen, will not navigate home

    My Xbox is stuck in the store screen. I can't navigate to apps I can't get home no matter which buttons I press I turn it off for 10 minutes I did a hard power cycle, nothing works.

    I used both my controller and the Xbox app on my phone same thing, it's the stupid console.

    Anyone know if this can be fixed?

    :)
     
    missrebecca73, Oct 8, 2019
    #1
  2. missrebecca73 Win User

    Stuck in Store screen

    The RT button was stuck on the remote from being dropped.
  3. XBF Leo G Win User

    Stuck in Store screen

    Hello missrebecca73,

    Thank you for posting on the Xbox forums. We understand that your console is stuck on the store screen which is not allowing you to utilize other areas of the console. Is this issue occurring on an Xbox One or Xbox 360? If this issue is occurring on
    an Xbox One, we recommend completing a
    soft factory reset
    . This type of factory reset will keep all your games and applications installed, but it will remove all the profiles from the console. Therefore, the email address and password of those accounts must be known before this step is taken.
    Be sure to let us know the results!
  4. AlexDaSilva95 Win User

    GTA V stuck on "Loading Story Mode: <username>"

    I've been stuck on the loading store mode : username screen for hours and I've turned the console off restarted download and nothing. What can I do
  5. Alanlhy Win User

    Can't buy game

    I have the same problem when I am going to purchase a game on Xbox store and Microsoft store. It stucks at the payment option loading screen. I contacted with customer service and tried different ways, but the problem cannot be fixed. Is it a Microsoft store
    server problem or a bug of Xbox summer update?
  6. Drizzle J Win User

    Xbox stuck in store screen, will not navigate home

    Sounds simple but still want to recommend... Have you held the power button on your xbox one for a full shutdown and then turned it back on and tried?
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Stuck in Store screen

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