Stuck on 1% updating step 1 of 3

Discus and support Stuck on 1% updating step 1 of 3 in XBoX on Consoles to solve the problem; So i just got my new series x and connected everything. Powered it up and selected region and country. It said it needed an update as per brand new... Discussion in 'XBoX on Consoles' started by ericbermudez1, Nov 24, 2021.

  1. Stuck on 1% updating step 1 of 3


    So i just got my new series x and connected everything. Powered it up and selected region and country. It said it needed an update as per brand new item, so i started updating. 6 hours later and its still on 1% on step 1 of 3. I tried restarting router and xbox and nothing. Why won't it update? Mind you its a 1.2gig update but it doesn't take all that on my internet

    :)
     
    ericbermudez1, Nov 24, 2021
    #1
  2. HAZMAT RADIO Win User

    Stuck in the updating mode at 1% for 3hours. (step 1 of 3 downloading)

    You might need to consider resetting your Xbox.

    Take a look at these steps here -

    https://support.xbox.com/en-US/help/hardware-network/console/reset-console-to-factory-defaults
  3. RynoCCM Win User

    May 2019 update stuck on verifying step at 1%

    Thanks for replies all. Ive tried restarting console. Also tried the soft reset by holding the eject and pair buttons. Still no luck.

    I don’t have a Windows computer so can’t try the offline update method. I think my next option is factory reset as has been suggested.

    My question on that- I use an external HDD to save games on. Will I be able to restore those or do I lose everything?
  4. ooD0C H0L1DAYoo Win User

    May 2019 update stuck on verifying step at 1%

    httt://support.xbox.com/contact-us

    Click this link and they can help you
  5. Andre' Arnett-Braun Win User

    May 2019 update stuck on verifying step at 1%

    Hello, RynoCCM!

    I'm sorry that you're experiencing issues with updating your console.

    What troubleshooting have you done exactly? What constitutes as "everything" but a factory reset? Can you provide any more information?
  6. XBF Brad A Win User

    May 2019 update stuck on verifying step at 1%

    Hi Ryno,

    Before doing the factory reset, just disconnect the external HD. This will keep the games on there. Also if you choose reset and keep my games and apps. this will leave the games on your console also.

    Thanks,

    Brad
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Stuck on 1% updating step 1 of 3

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