Subscription and billing

Discus and support Subscription and billing in XBoX Games and Apps to solve the problem; I recently purchased an xbox series X and wanted to buy Game Pass Ultimate instead of having Xbox Live Gold. I cancelled my Xbox Live Gold in order to... Discussion in 'XBoX Games and Apps' started by HollyCarbin, Jan 20, 2022.

  1. HollyCarbin
    HollyCarbin Guest

    Subscription and billing


    I recently purchased an xbox series X and wanted to buy Game Pass Ultimate instead of having Xbox Live Gold. I cancelled my Xbox Live Gold in order to buy Game Pass Ultimate but when it came to buying the Game Pass, it kept showing up with errors claiming the servers were down but when I checked, everything was up and running. What am I doing wrong and why can't I but Game Pass?

    :)
     
    HollyCarbin, Jan 20, 2022
    #1
  2. Panno92 Win User

    Billing Subscription

    Hi, If you have been just charged maybe there is a way to get a refund, you need to contact the support adn explain them the situation, go to:

    https://support.xbox.com/en-US/

    here you can explore the FAQ or directly contact an operator at "contact us" and follow the below steps:

    - step 1: Billing & accounts

    - step 2: see other option -> payments and billing

    - step 3: show contact options

    - step 4: choose the way of contact that you prefer (chat or call)
  3. L4c3rd4 Win User

    Billing and subscriptions

    Hello dear Gamer, first it's a pleasure to be able to help you today.

    My name is Vinicius.

    I am a gamer and independent advisor on the XBOX community platform.

    Hey Elizabeth, how are you today? Hope you're doing well.

    Elizabeth, I do advise you to try to ask for the refund, and then purchase the Game pass ultimate.

    1.Go to the Services & Subscriptions (https://account.microsoft.com/services) page for your account.

    2. Select Manage next to the subscription you want to cancel.

    3. Under Payment Settings, select Cancel.

    4. If you qualify for a refund, you must choose between not charging my subscription again or ending now and getting a refund. If you qualify for a refund, then you'll only see the option not to charge my subscription again.
  4. maxen Win User

    Subscription Billing

    You should try turning off auto-renew (which is likely the reason here for this) from My Account (upper right).

    You should also get in touch with Phone Support at
    support.xbox.com/contact-us
    if you are not able to do that.
  5. x Sarasaurus x Win User

    Billing Subscription

    Yes you can definitely cancel your subscription at anytime. Follow the link provided above to xbox support, make sure you're logged into your account. And they will be able to certainly help you.

    We hope to have you back with us in the xbox gaming community again soon, you're account will still be there in the future should you choose to return and get gold again.
  6. Nursemorph Win User

    Billing and subscriptions

    As to the other parts:

    - I don't believe Microsoft offer a refund for parts of a month sub...as you are a few days into it, then you won't get a refund if you cancel it (far as I know anyway)

    - The only way to keep the subscription day, far as I am aware, is to upgrade on whatever day it is. Any upgrade or change in subscription will change your payment day to the day it is changed/upgraded
Thema:

Subscription and billing

Loading...
  1. Subscription and billing - Similar Threads - Subscription billing

  2. subscription billing

    in XBoX Accessibility
    subscription billing: asking the public community how Microsoft would be able to bill an expired card for 4 years with out me updating it. expiration was 04/2019 just curious? Sounds like a bunch of crooks....
  3. How to cancel Microsoft Fortnite billing? Its not on my Microsoft Account subscriptions list.

    in XBoX Games and Apps
    How to cancel Microsoft Fortnite billing? Its not on my Microsoft Account subscriptions list.: How can I cancel Microsoft Fortnite monthly billing? Its not on my Microsoft Account subscriptions list. bc8374a8-3f96-4523-8dea-c6a60a8e458f
  4. Billed for Realms, can't see order history or current subscription

    in XBoX Games and Apps
    Billed for Realms, can't see order history or current subscription: Hey so I signed up for Minecraft realms plus to host a 10 person realm. I want to cancel it and re-sub for a 2 person realm but my account doesn't think there are any active subscriptions or past...
  5. Fraudulent subscription continues to be billed to my credit card

    in XBoX Sales and Promo
    Fraudulent subscription continues to be billed to my credit card: Our credit card was hacked in January. We took care of large charges but the thief has several microsoft subscriptions (XBOX, etc) which continue to be charged to our card because the credit card...
  6. Can’t Redeem a code trying to contact Xbox Support for billing and subscriptions

    in XBoX Sales and Promo
    Can’t Redeem a code trying to contact Xbox Support for billing and subscriptions: I am trying to redeem a code for Xbox game pass unlimited since it came in the box with the controller that I purchased here recently and it’s telling me that it’s only for new customers that I...
  7. I got charged out of nowhere and dont see the subscription in my payment and billing

    in XBoX Sales and Promo
    I got charged out of nowhere and dont see the subscription in my payment and billing: Hi, i got this problem i got charged for 1 month of xbox gamepass ultimate from my credit card but dont see it on my page + i cancelled my subscription 3 days ago and still didnt get the refund...
  8. Subscription and billing for Xbox Live Gold (3 Months)

    in XBoX on Consoles
    Subscription and billing for Xbox Live Gold (3 Months): Hello, I need help on how to pay a past due balance for a subscription I did for 3 months on Xbox Live Gold and renew it. The only problem is that the options that appear to pay with are only with...
  9. Subscription and Billing

    in XBoX Sales and Promo
    Subscription and Billing: Hi there I got two codes in Canada from the Pringles Contest and I got the codes in my email in December 2020 but never entered them through xbox. and now that my ultimate is coming up on...
  10. i can't turn off fortnite crew subscription billing

    in XBoX on Consoles
    i can't turn off fortnite crew subscription billing: He basically tells me to contact technical support <digital> and tells me to contact a technician,but can you help me before I contact him? d0332394-2d4a-4a51-a4be-47b26e98bcfe