Subscription Error

Discus and support Subscription Error in XBoX Games and Apps to solve the problem; So, first of all, I am going to open and say I'm more than a little frustrated, but I will try to watch the tone of my post. I tried loading up The... Discussion in 'XBoX Games and Apps' started by CarlMitchell3, Oct 28, 2019.

  1. Subscription Error


    So, first of all, I am going to open and say I'm more than a little frustrated, but I will try to watch the tone of my post.

    I tried loading up The Outer Worlds, only to be told I needed to be subscribed to gamepass. I am, the system thinks I am, my account thinks I am. I looked at the settings though, and it still says I'm trying to bill with a card that was deactivated back
    in July. The new card info was there, so I figured I'd just hit the button to switch it over. Got an error, "Sorry, something went wrong, try again later." I did. Then I tried on my computer, my phone's browser, the xbox app, and the same thing each time.
    I power cycled, I did the thing where you get rid of the account and then put it back on, I tried cancelling the subscription even, to no avail. I then reached out and was passed around to about four or five different (very nice, very helpful) people, before
    being told that my issue was being handed to "an offline team" and MIGHT be resolved in a week.

    Frustrated, but trying to be understanding, I waited a bit. Then, I thought, why not just buy a prepaid card, and then go to add to the account? So I got a prepaid subscription card, put the code in, and still have the same error. This is both with and without
    clicking the "auto renew to add another month!" option.

    I dunno. I just find it so hard to believe that what appears to be a simple billing error needs A FULL SEVEN DAYS to fix.

    I'm really posting this to just see if maybe there was some misunderstanding of my issue, so that my account gets fixed in some more reasonable amount of time. Because even if there was a problem with my card info (even though the new card's been on there
    since I got it), there should be zero reason a prepaid card should not work. Again, sorry if this is harsh sounding, but I'm very frustrated that I've been paying for a service that decides to break at the most inconvenient time possible.

    :)
     
    CarlMitchell3, Oct 28, 2019
    #1
  2. tejo chase Win User

    Subscription Error

    You seem to have done the right thing and it sounds like the correct team are looking into your issue, I can understand your frustration but I'm not sure what else you can do, maybe look at your account on PC and check to see what payment options are linked
    to any subscriptions if you find that an old card is linked to amy subscription add a new payment option then remove the old one.
  3. Wilfred Mac Win User

    subscription error

    Hi DopiestBadger50,

    Any concerns with your account transactions like Xbox Game Pass are being handled by our Xbox Chat Support. They have the correct tool to check all transactions on your account and they can turn off auto-renewal on your account. To get better assistance
    about this concern, I suggest that you get in touch with our Xbox Chat Support. To do this, kindly click the link below:

    Xbox
    Chat Support


    Note: You need to sign in your account to be able to start a chat.
  4. GroundOregano94 Win User

    Subscription Error

    You did ok. Go to the support. Explain. Be persist. Fight.

    When you go to Contact Us, follow these steps to request a call
    from support:



    · Step 1 ----select Xbox One

    · Step 2 ----select see other options then payment and billing

    · Step 3-----select show contact options

    Step 4 ----select request call from support
  5. pimentones Win User

    Getting "This code has already been used. Please enter a code that has not been used." message and never redeemed the codes

    Also when looking at My Subscriptions an error message appears stating "There was an error when looking at My Subscriptions"
  6. warpath077 Win User

    Xbox Live login issue - error code 0x80a40010

    Xbox please fix this error, from the looks of it it is a regional error. some people are wasting their subscription because of this error.
Thema:

Subscription Error

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