Subscription problem

Discus and support Subscription problem in XBoX Sales and Promo to solve the problem; Hello, An automatic subscription has been triggered on my account while I usually pay with a prepaid code. How can I cancel my automatic subscription... Discussion in 'XBoX Sales and Promo' started by ScreamX D117, Jan 29, 2019.

  1. ScreamX D117
    ScreamX D117 Guest

    Subscription problem


    Hello,

    An automatic subscription has been triggered on my account while I usually pay with a prepaid code. How can I cancel my automatic subscription and pay again with a code.

    Thanks for your answer.

    :)
     
    ScreamX D117, Jan 29, 2019
    #1
  2. UnreadAphid991 Win User

    Subscription problem

    Newermind. It was solved itself. No problem for now.
  3. Geth Win User

    Problem with subscription

    What is it saying when you try to enter it?
  4. XBF Brad A Win User

    Subscription problem

    Hello Scream,

    You will need to request a call from support and speak with an agent.

    When you go to Contact Us to get it to request a callback follow these
    steps:



    • Step 1 ----select Xbox One
    • Step 2 ----select see other options then subscription changes
    • Step 3-----select show contact options

      Step 4 ----select request a call from support

    Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.



    Hope this helps.



    Thanks,

    Brad

    Xbox Forum Team
  5. ScreamX D117 Win User

    Subscription problem

    Thank you for your reply. I can't cancel it because it started on 05/01/2019 and I just noticed it
  6. XBoxpsycho8192 Win User

    problem at subscription

    This same issue happened to me. What you need to fo is allow the ultimate subscription to fully end. Wait until the day after the noted expiration date on your ultimate subscription. Once you can no longer access parties or online games because you don’t
    have xbox love gold. Try again to buy a subscription. You can also try buying a prepaid card.
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Subscription problem

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