Suggestion: Create another support group to stop fraudulent accounts

JJJBBB_099 · Aug 9, 2019

Hi,

I am not sure if this is the correct forum to bring this up. A friend has no Xbox nor an MS account but his credit card was used on an account that was not his. His bank was able to trace the email address used, and it
is linked to an Xbox/MS account that he can't verify because it is not his. Needless to say, the bank had blocked MS transactions after. But the perpetrator was able strike back and used his new card. He contacted Xbox Support, but
their assistance is limited since he cannot verify the account--- meaning to say they can't remove his card from this fraudulent account. Meaning to say, this evil person can continue using his card on the evil person's
legitimate MS account.

My suggestion is, if Xbox Support have limited access to these accounts, why not create another support group that can do this so these people will be stopped. MS the whole ecosystem has an obligation to stop these evil people from victimizing innocent consumers.

Where do I ask Satya Nadella to create this type of support group so non-MS users can report fraudulent accounts?

:)

XBF Amber M

Hi
JJJBBB_099,

Thanks for reaching out to us in the forums with this question. If you'd like to contribute some ideas on how to make improvements to or about other ideas for the community, you may do so at the Xbox Idea Hub which is on Reddit.

https://www.reddit.com/r/xboxinsiders/wiki/ideas

Here are some helpful tips for getting started:

Visit an Idea Drive post that you’re interested in on the Xbox Idea Hub.
If you have an idea related to that Idea Drive, share it by posting a comment. Don’t forget to comment on other posts to help build on community-driven ideas.
Once you’ve posted an idea (or even if you didn’t!), upvote any comments that you really agree with – this will allow us a better view of the top ideas in an Idea Drive at that time.
Check back often while the Idea Drive is open to continue upvoting new ideas and to see what other Idea Drives will be offered in this new space.

In regard to the unauthorized use of your friend's card on a Microsoft account that is not his own, it would be best that he reach out to his financial institution to have them stop payment from his account if Xbox Support has not been
able to locate and remove the card themselves. Sadly, we here on the forums lack the necessary tools to directly assist with billing & account issues as such.

Since there is no further resolution and in an effort to minimize repetitive answers we will be locking this thread, but if you have any further questions or concerns feel free to come back to the Xbox forum (Do not repost the same question or
thread as that would violate the Xbox Forum Guidelines).

I hope that this information helps out and thanks for coming to the forums.

Darth1337

I suggest making a new thread, but a Risk Block is a security precaution that Microsoft would place on an account to stop fraudulent charges from being made. This has nothing to do with your credit.

Smwutches

The only thing I could suggest is creating another account for the purpose of contacting support, but technically since the account was created with his information, he is the owner of the account so it's doubtful anything can be done.

Costa-1

Thanks Brad:

How do I move this to that forum?
Do I have to yet again create an account on another service?
Will the contributors actually read the post (like you did, thanks!) before generic suggestions
Are the normal outsources Tier 1 support teams in that group or will I get folks who actually understand the overall architecture, since it's a Beta program? (didn't know I was in that group)

Thanks for the redirect.

Thanks,

Costa

Major Kilowatt

@cdt314

According to support, only you should have acess to your own account, and an account cannot be created for a group of people or a family. That is why the Family pack was created.

Suggestion: Create another support group to stop fraudulent accounts