Surface laptop advanced exchange!!! Gave me a wrong label and charged me 1700$!!!

Discus and support Surface laptop advanced exchange!!! Gave me a wrong label and charged me 1700$!!! in XBoX on Consoles to solve the problem; I've seen several similar cases, and I found this situation has been occurred for at least 8 years! Why don't you develop an efficient way to solve... Discussion in 'XBoX on Consoles' started by ShuranZhang1, Dec 13, 2021.

  1. ShuranZhang1
    ShuranZhang1 Guest

    Surface laptop advanced exchange!!! Gave me a wrong label and charged me 1700$!!!


    I've seen several similar cases, and I found this situation has been occurred for at least 8 years! Why don't you develop an efficient way to solve such a problem???? People still get charged even though they did everything right!!!!! And people cannot contact you anyone once get charged!!!!!

    I requested an advanced exchange on Nov.21th. But I received the new device on Nov.26th. And I returned the non-functional device within 2 days! But the receiver information is wrong!!! So the delivery is delayed. And then I get charged 1700$!!!!!!!!!! Now I cannot contact any agents of Microsoft! The agent who handled the exchange case said he will handle it and give me feedback as soon as possible. But he didn't reply to me anymore!!!!! I sent him several emails! No reply!!!! I tried to start a new case, but there's no agent replying to me !!! Is there anyone who can handle this situation???? You gave me the wrong label and charged me 1700$ and disappear??????? Are you a fraud???? I just wonder who can solve such a problem? You've wasted a lot of time!!!!!!!!! Don’t you feel guilty for the loss of time caused by your work mistakes?

    :)
     
    ShuranZhang1, Dec 13, 2021
    #1
  2. Marrion_Y Win User

    Surface laptop advanced exchange!!! Gave me a wrong label and charged me 1700$!!!

    Hi ShuranZhang1,

    Thank you for reaching Microsoft Community and I'm sorry to hear about what happened to the exchange process you had for your Surface.

    I've sent you a private message for some details. Kindly check your profile's inbox and feel free to respond.

    Hope to hear from you.
  3. KingCostly Win User

    Worrying email about my Xbox One console - is it broken?

    Yeah that's what I tought. Searched on Twitter and hardly anybody has mentioned it. It also seemed fishy that they gave me a UK number to call but then mentioned the charge for the advanced exchange in dollars. Was a bit of a giveaway for me.
  4. joseison Win User

    Microsoft Store Gift Card? Stores closing where can i redeem?

    I also have this problem, they gave me the gift card in exchange of a surface I bought that had malfunctioning issues. I am stock with the gift card and I am afraid microsoft won’t come with a solution.
  5. andrewGiorlando Win User

    Xbox elite series 2 controller

    Same just happened to mine after 20 days of owing it. I got the extended warranty and they gave me a shipping label to send it back. Why are they charging for the replacement?
  6. BKBOY88 Win User

    I need a new xbox one (service repair) - timeline?

    Did you do the advance exchange? i did that and it says in 3-5 days i will receive the new console and just have to send the broken console back or they will charge me.
Thema:

Surface laptop advanced exchange!!! Gave me a wrong label and charged me 1700$!!!

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