Surround Sound Not Working with 5.1 Receiver

Discus and support Surround Sound Not Working with 5.1 Receiver in XBoX on Consoles to solve the problem; I have an Xbox One connected via HDMI to an RCA RT2761HB 5.1 Receiver. When I select HDMI Auto and select any option other than "Stereo" the Xbox... Discussion in 'XBoX on Consoles' started by Joe_Forums, Feb 16, 2014.

  1. Joe_Forums
    Joe_Forums Guest

    Surround Sound Not Working with 5.1 Receiver


    I have an Xbox One connected via HDMI to an RCA RT2761HB 5.1 Receiver. When I select HDMI Auto and select any option other than "Stereo" the Xbox complains that the option is not supported. If I select "HDMI Manual" and chose "Dolby 5.1" or "Dolby 7.1"
    the audio does not process on all channels (I think I'm missing the center channel) and the audio receiver only allows switching between the PLII and Emulated modes. If I select "DTS" I get no audio at all.

    This receiver worked fine with the xbox 360 and continues to work fine with other devices. This is not a set-top-box passthrough issue, this applies to all applications and games. I've tried selecting "Beta" mode in the TV set-up - this changes nothing.

    :)
     
    Joe_Forums, Feb 16, 2014
    #1
  2. Silvamord
    Silvamord Guest
    Surround Sound Complications

    Hello Community,

    I would like to consider myself a Techie but when I setup my Xbox One I got for a present I only ran into frustration and issues.

    Equipment & Setup:

    Xbox One plugged into a Sony Receiver via HDMI. Receiver plugged into TV via HDMI cable.

    Xbox One set to 5.1 uncompressed (as suggested via researching this online). Receiver states 3/2.1 PCM - I set it to PLII Movie, thus 5.1 Surround Sound.

    Issue:

    Hulu app will not play 5.1 surround sound, only FL & FR speakers.

    Previews on a Blu-Ray wouldn't play 5.1 surround sound but the actual movie would.

    Pandora will only play through FL & FR speakers, no sub.

    Netflix will play 5.1 surround sound. Games will play 5.1 surround sound.

    Confusion:

    Why are some items playing surround sound and others are not? My previous console had no issues playing Hulu at 5.1 surround sound with same HDMI setup. My other devices I'm using on the receiver are playing 5.1 surround sound just fine.

    Seeking help with this. I would hate to return the Xbox One due to something as trivial as Audio. Especially since a device as simple as my Chromcast and PS3 had no issues whatsoever. But if I can't solve this within the week I will have to return for a
    PS4.

    Thank you ahead of time for your help and support with this,

    Tom
     
    Silvamord, Feb 16, 2014
    #2
  3. Dolby Digital crackling

    mines actually opposite..more distorted using DTS in headset or with 5.1 surround sound receiver.
     
    U Go 6 FT BeLOW, Feb 16, 2014
    #3
  4. jmcode
    jmcode Guest

    Surround Sound Not Working with 5.1 Receiver

    Unlike the Xbox 360, the Xbox One does not currently support outputting Dolby Digital 5.1/7.1 audio. Understand that DD 5.1/7.1 is simply a compressed/encoded version of what the One DOES output, which is uncompressed 5.1/7.1 multichannel PCM audio. That
    is the option you chose when you selected HDMI Manual. However, it sounds like your receiver does not properly support multichannel PCM (which is why the One would not allow you to select it on Auto) and does not support DTS. This is not surprising given
    the receiver is very low end. In general, Home Theater In a Box receivers are to be avoided...
     
    jmcode, Feb 16, 2014
    #4
  5. Loque79 Win User

    XBox One and Sony STR-DH540 reciever issues

    Same receiver, i solved the issue by enabling surround sound in xbone sound device settings -> troubleshooting.

    It requires a console restart then 5.1 surround works.
  6. jmcode Win User

    Surround Sound Not Working with 5.1 Receiver

    Unlike the Xbox 360, the Xbox One does not currently support outputting Dolby Digital 5.1/7.1 audio. Understand that DD 5.1/7.1 is simply a compressed/encoded version of what the One DOES output, which is uncompressed 5.1/7.1 multichannel PCM audio. That
    is the option you chose when you selected HDMI Manual. However, it sounds like your receiver does not properly support multichannel PCM (which is why the One would not allow you to select it on Auto) and does not support DTS. This is not surprising given
    the receiver is very low end. In general, Home Theater In a Box receivers are to be avoided...
  7. Kendlert Win User

    Help Needed!

    I have the same issue with my Xbox. If it is connected via HDMI the 5.1 sound will rarely work going to my surround sound receiver regardless of what the settings are in the Xbox but if I connect it using an optical audio cable the 5.1 works without fail.

    The Xbox is an Arcade edition.
  8. U Go 6 FT BeLOW Win User

    Dolby Digital crackling

    mines actually opposite..more distorted using DTS in headset or with 5.1 surround sound receiver.
  9. Arminator Win User

    Simulated Atmos from XBOX One S?

    No, the Xbox One S does not simulate ATMOS from a 5.1 source.

    However, since the Xbox One can run multiple sound applications at any given time (for example you run an Atmos enabled game, while having a music app running in the background), the console will ALWAYS output an ATMOS signal to your receiver, since the
    game sound is in spatial surround.

    Into that ATMOS spatial surround sound track, the stereo music track will be mixed in. But since the music track does not have surround or height information in it's stereo signal, you won't get the music in ATMOS spatial surround, even if your receiver
    shows ATMOS coming in.

    If you watch a 5.1 video in VUDU, the Xbox will distribute the 5.1 sound information to the front, center, back surround and subwoofer channels for the ATMOS signal, and your ceiling speakers for example won't get sound.

    So even if your receiver shows ATMOS, and you have twenty speakers mounted in your home cinema, only the standard 5.1 speakers will produce sound, if you watch a 5.1 sound source.
Thema:

Surround Sound Not Working with 5.1 Receiver

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