Suspension for no known reason

Discus and support Suspension for no known reason in XBoX Accessibility to solve the problem; I have recieved a suspension to my account for no known reason, I cant make a case review as there is no enforcement in place and I am struggling to... Discussion in 'XBoX Accessibility' started by gemmell1980, Oct 22, 2018.

  1. gemmell1980
    gemmell1980 Guest

    Suspension for no known reason


    I have recieved a suspension to my account for no known reason, I cant make a case review as there is no enforcement in place and I am struggling to speak to someone that can help with this. Any one know what I can do about this? Only talk to friends
    and family never converse with random people

    :)
     
    gemmell1980, Oct 22, 2018
    #1
  2. VernierSlake
    VernierSlake Guest
    banned for no known reason

    You need to post in account suspensions if it's a GT ban or read the console ban FAQ if it's a console ban.
     
    VernierSlake, Oct 22, 2018
    #2
  3. Mister Gwyther, Oct 22, 2018
    #3
  4. IRB
    IRB Guest

    Suspension for no known reason

    Hi

    You can log in to
    https://enforcement.xbox.com
    to find out more info on your suspension.

    If available, you can raise a Case Review. If you say you can't see a suspension, it just make take time to show on their site.

    Try signing out of your account and back in on your Xbox to ensure it is still active.
     
  5. XBF Chris J
    XBF Chris J Guest
    Hello there,

    How long is your suspension? 24 hour suspensions do not qualify for case reviews. The enforcement team does not monitor or respond to the forums either, so there is very little help you can get from the forums regarding suspensions. You will have to get
    information from our
    Enforcement Website
    going forward.

    Aside from that, are you sure it is an account suspension and not an In Game suspension? I only ask since you said you cannot find your enforcement action.
     
    XBF Chris J, Oct 22, 2018
    #5
  6. gemmell1980
    gemmell1980 Guest
    My suspension is for 1 week. Ive spent 2 days trying to get this sorted. There is no enforcement in place and I am supsended from all communication etc. There is no reasonable explanation to this as I only speak to people I know and never send any form
    of abusive communications.
     
    gemmell1980, Oct 22, 2018
    #6
  7. Tormaz
    Tormaz Guest
    Hello!

    The type of suspension varies based on the type of activity. Such as a communications ban can be for sending messages (even joking ones to friends who decided it would be funny to report you for it), in game chat or verbal communications. If you go to enforcement.xbox.com
    there should be an option under How do I? then submit case review. This would only be for suspensions over 24 hours long.
     
    Tormaz, Oct 22, 2018
    #7
  8. gemmell1980
    gemmell1980 Guest

    Suspension for no known reason

    I have tried all that mate. There is no reason for this suspension I have been on xbox for nearly 10 years with no issues until now.
     
    gemmell1980, Oct 22, 2018
    #8
  9. gemmell1980
    gemmell1980 Guest
    There is no case to review mate. Nothing at all.
     
    gemmell1980, Oct 22, 2018
    #9
  10. RandyAU93
    RandyAU93 Guest
    When you log onto https://enforcement.xbox.com with your Microsoft account, is there an orange hammer icon, or is there a tile that says "you have a perfect record"?
     
    RandyAU93, Oct 22, 2018
    #10
  11. XBF Chris J
    XBF Chris J Guest
    Hey Gemmell,

    Can you double check to make sure you are signing into the right account when you are signing into the Enforcement website? All enforcement actions should be visible the moment you receive the suspension.

    You can verify the email to your account on xbox one by going to Settings > Account > Sign in security and passkey.

    Your email will then show up on the top of your screen.
     
    XBF Chris J, Oct 22, 2018
    #11
  12. gemmell1980
    gemmell1980 Guest
    I have one previous suspension for 1 day from 2016. No other cases to review at all.
     
    gemmell1980, Oct 22, 2018
    #12
  13. gemmell1980
    gemmell1980 Guest

    Suspension for no known reason

    I have used the same account for 10 years mate, linked to my email address.
     
    gemmell1980, Oct 22, 2018
    #13
  14. Hi Gemmell,

    Thanks for reaching out and keeping us updated! We apologize for the inconvenience this may have caused. So, the account says there is an enforcement but on the website there is no enforcement action shown? I would say to go on the console and check the
    enforcement history there. Also, try to
    remove the profile
    then
    power cycle the console
    , Afterwards, add the account back onto the console.

    Side Note:
    It is
    very important to make sure you know the primary email/password to the account before removing
    it from the console.

    To check the email being used with the gamertag, go to
    Settings > Account > sign-in, security & passkey;in middle column at the
    top it will say "show on home" if it is checked it will rotate from gamertag
    and email on homepage. If it is not check marked, it will show in this box.

    I hope this helps!
     
    XBF Jasmine Z, Oct 22, 2018
    #14
  15. Contact enforcement or support to see if you can talk to someone?!?!
     
    HyperVenom523, Oct 22, 2018
    #15
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Suspension for no known reason

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