Suspension on Xbox Live not sure why

Discus and support Suspension on Xbox Live not sure why in XBoX on Windows to solve the problem; So yesterday I downloaded the new Xbox app beta to play Sea Of Thieves with a friend, but we had some issues trying to connect on each other's lobby.... Discussion in 'XBoX on Windows' started by BrunoPerencin, Jul 11, 2019.

  1. Suspension on Xbox Live not sure why


    So yesterday I downloaded the new Xbox app beta to play Sea Of Thieves with a friend, but we had some issues trying to connect on each other's lobby.

    I found that the reason is due to my account being suspended on xbox live (even though i never used this account). On the top of the app i got the following warning: "Due to a suspension, Xbox Live resourses
    may be limited. Know more in https://enforcement.xbox.com".

    Okay, but when I log in to this site with my account it shows that i have a perfect record and never being banned, it even shows that I have a good reputation.

    The question here is: why my Xbox Live is suspended when I never used my account and got a perfect record? There's a way to solve this?

    :)
     
    BrunoPerencin, Jul 11, 2019
    #1
  2. Mimori 775 Win User

    Suspension on Xbox Live not sure why

    Hello BrunoPerencin ,

    The
    xbox enforcement
    website take approximately 24 hours to refresh. Check the website again in 24-48 hours to see if any new updates regarding your status have changed. You can also check the email associated with the Microsoft account and your xbox
    live messages to see if any notices of enforcement have been sent.

    If your account still doesn't show that an enforcement action has taken place after waiting, I would recommend that you request a callback from

    Xbox support
    to further help troubleshoot the issue. Unfortunately, the Xbox Live and Policy and Enforcement team doesn't read/comment on these forums but I suspect the support staff might be able to at least look at your account to tell you what's going
    on.

    Best of luck to you!
  3. BrunoPerencin Win User

    Suspension on Xbox Live not sure why

    I can't message or join my friends. But they can message me (but I don't receive the message) and they can join me (this was the only way we were able to play together).
  4. Njal the Blue Win User

    Suspension on Xbox Live not sure why

    Things to check out, can you message your friends and get in parties with them. If you can then chances are you haven't had a suspension. As you mention this is on the Beta app (assume windows 10) this could well be a bug.

    Nobody on the forums can access your account to see what is going on. Just check to see if all communications work and if it is still showing, download the Xbox Insider Hub app and report it.
  5. {Parity} Win User

    Suspension on Xbox Live not sure why

    You should log into the enforcement team website for information where you can also submit a case review if the suspension is eligible.
    http://enforcement.xbox.com/home
  6. D3ATH PRONE Win User

    spammed with reports

    Just to make sure I provide the correct info to you, is this an Xbox Live suspension or is it a Call of Duty specific suspension?
Thema:

Suspension on Xbox Live not sure why

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