Sync user data

Hi,

try these 2 things

1. Remove your account and add it back on your xbox

2. Clear the mac-adress

Let us know if it fixes the issue

I have a couple steps for you, first off, complete a hard rest following the steps below exactly as I’ve written them : Hold the power button on the console for 8 seconds or until the power shuts down completely. Unplug
the power cord from the back of the console for 5 minutes. Plug the power cord back in and restart the console.

If this does not work then do a factory reset, following the instructions at th link below, and choosing the “keep my games and apps” option.

https://support.xbox.com/en-US/xbox-one/console/reset-console-to-factory-defaults

Give both of those things a try and then let us kmow how it goes. Cheers!

I will try all you have suggested.

thank you for getting back to me.

regards.

I am on Xbox One so I dont think i can do that

Hi FunLicense61876,

Even if you've tried it already, run a hard power cycle on your Xbox (https://support.xbox.com/en-US/xbox-one/console/power-cycle-console).
In the meantime I would try running the same type of reset on your internet modem, just to make sure that your connection is running optimally. If neither of these work, you could run the game offline if possible.

If you're still having issues with this game syncing after you've tried those, you might need to contact Xbox Support.